VP / SVP – Global Delivery | Chennai

Windermere Consultants; Chennai District; On-site; INR 4,800,000 - 8,000,000; Full time

Job summary

Windermere Consultants in Chennai seeks an elite VP/SVP of Global Delivery with 20–25 years IT services leadership to own end-to-end global delivery across offshore and onsite centers, with a strong focus on expanding US accounts.

You will drive P&L accountability, margin expansion, automation and AI-led productivity, mentor senior leaders, and ensure >90% on-time/on-budget delivery with customer satisfaction >4.5.

Qualifications

• Bachelor’s degree or higher in Computer Science, Information Technology, Engineering, Business Administration, or a related executive discipline; Master’s or MBA preferred.
• 20–25 years of progressive IT services leadership experience with global delivery.
• P&L ownership and delivery governance across offshore/onsite engagements for US and international clients.
• Deep domain expertise in digital engineering, enterprise platforms, manufacturing solutions, application modernization, data engineering, and AI initiatives.
• Exceptional financial acumen with margin expansion and revenue leakage mitigation.
• Strong executive communication, stakeholder management, and cross-functional leadership.

Responsibilities

• Own end-to-end delivery governance across offshore and onsite client engagements with a primary focus on US customers.
• Deliver measurable gross margin improvements through optimized resource utilization, staffing mix, pyramid optimization, and cost-variance control.
• Drive OPEX reduction and engineering productivity gains through automation, analytics, and AI-led interventions.
• Eliminate revenue leakage by ensuring 100% billing compliance for delivered scope and handling change requests.
• Accelerate account growth via delivery-led upsell/cross-sell, renewals, and strategic enterprise RFPs.
• Maintain >90% on-time and on-budget delivery with customer satisfaction scores above 4.5 out of 5.
• Build, mentor, and empower second-line executive leadership to sustain scalable growth.
• Lead delivery operations across domains including digital engineering, enterprise platforms, manufacturing solutions, and data engineering.

Job description

Position Summary:

We are seeking an elite Vice President or Senior Vice President of Global Delivery with 20 to 25 years of professional IT services leadership experience to own end-to-end global delivery for a well-established mid-tier IT services organisation based in Chennai. In this high-impact executive leadership role, you will govern complex cross-border client engagements across offshore and onsite delivery centers, with a strong strategic focus on expanding US customer accounts. You will act as a primary catalyst for organizational growth, profitability, and operational excellence by driving P&L accountability, margin expansion, and advanced AI-led productivity interventions. If you are an exceptional delivery strategist with deep expertise in digital engineering, enterprise platforms, and application modernization, this is your opportunity to lead enterprise-scale transformation at the highest level.

Detailed Job Description:

As the VP / SVP of Global Delivery, you will take total ownership of delivery governance, operational efficiency, and bottom-line financial performance across diverse global accounts. Your daily leadership responsibilities will span cross-functional delivery management, client relationship executive alignment, and rigorous financial control over revenue leakage, OPEX reduction, and cost-variance. You will spearhead delivery-led organic growth, driving high-value upsells, cross-sells, renewals, and contributing directly to strategic Request for Proposal (RFP) pursuits and Quarterly Business Reviews (QBRs). Operating at the intersection of technology and business strategy, you will champion automation, data analytics, and artificial intelligence initiatives to optimize engineering productivity and staffing pyramids. Furthermore, you will mentor second-line leadership teams, maintain world-class delivery predictability above 90% on-time and on-budget, and ensure elite customer satisfaction ratings exceeding 4.5 out of 5.

Key Responsibilities:

• Own end-to-end delivery governance, operational delivery oversight, and P&L performance across offshore and onsite client engagements with a primary focus on US customers.


• Deliver measurable gross margin improvements through optimized resource utilization, strategic staffing mix adjustments, pyramid optimization, and strict cost-variance control.


• Drive operational expenditure (OPEX) reduction and engineering productivity gains through cutting-edge automation, business analytics, and AI-led interventions.


• Eliminate revenue leakage by ensuring 100 percent billing compliance for delivered project scope and commercializing change requests or scope creep.


• Accelerate account growth through delivery-led upsell and cross-sell initiatives, actively participating in QBRs, contract renewals, and strategic enterprise RFPs.


• Maintain predictable execution standards, targeting greater than 90 percent on-time and on-budget project delivery alongside customer satisfaction scores above 4.5 out of 5.


• Build, mentor, and empower a robust second line of executive leadership to sustain scalable growth and maintain staff attrition well below industry benchmarks.


• Spearhead delivery operations across one or more core domains including digital engineering, enterprise platforms, manufacturing solutions, application modernization, data engineering, and AI initiatives.

Required Qualifications & Skills:

• Bachelor’s degree or higher in Computer Science, Information Technology, Engineering, Business Administration, or a related executive discipline; Master’s or MBA preferred.


• Between 20 to 25 years of progressive professional experience in the IT services sector, with a proven executive track record in global delivery leadership.


• Demonstrated P&L ownership and operational governance experience managing large-scale offshore/onsite delivery operations catering to US and international enterprise clients.


• Deep domain expertise in one or more core technological areas including Digital Engineering, Enterprise Platforms, Manufacturing Solutions, Application Modernisation, Data Engineering, and AI Initiatives.


• Exceptional financial acumen with a proven history of improving gross margins, optimizing delivery pyramids, controlling cost-variances, and mitigating revenue leakage.


• Advanced expertise in driving automation, analytics, and AI-led productivity frameworks within large delivery organizations.


• Proven capability in leading strategic client negotiations, QBRs, contract renewals, and contributing to high-value enterprise RFP responses.


• Outstanding executive communication, stakeholder management, cross-functional leadership, and organizational change management skills.

Nice-to-Have Skills:

• Prior executive experience scaling a mid-tier IT services company to upper-tier market positioning.


• Direct hands-on background in software architecture or enterprise program management earlier in your career.


• Recognized industry certifications in project management or executive leadership (e.g., PgMP, PMP, ITIL Expert, or executive education credentials).


• Established professional network among CIOs and CTOs across the US enterprise market.


• Track record of publishing thought leadership articles or speaking at major global IT services and digital transformation forums.

Application Information:

• Salary/Rate: Up to ₹80 LPA commensurate with executive profile


• Deadline: Immediate / Urgent Requirement


• Notice Period: Immediate to 90 days as standard for executive transitions


• Contract Duration: Permanent Full-Time Executive Leadership

Recruitment Pro Tip:

When applying for executive delivery leadership positions in IT services, ensure your CV prominently features quantifiable metrics—such as total P&L managed, exact margin expansion percentages achieved, US account growth figures, and scale of offshore/onsite teams overseen—to immediately demonstrate your commercial impact.