Executive Vice President – Business Operations & Delivery

ConsultBae; Maharashtra; Hybrid; INR 5,000,000 - 9,000,000; Full time

Job summary

ConsultBae India Pvt. Ltd. is seeking an Executive Vice President – Business Operations & Delivery in a hybrid Mumbai/Chennai setup.

The role demands 20+ years of leadership with end-to-end accountability for operations, delivery, profitability and customer success. You will drive growth across Content, Technology, and AI Data Services, shaping strategy with the CEO and leading large, diverse teams. You will own forecasts, capacity planning and governance, embedding scalable processes and

Qualifications

• Candidate must have proven P&L ownership and drive profitable growth.
• Extensive experience leading large, multidisciplinary teams.
• Strong track record of revenue realization, margins and productivity improvements.

Responsibilities

• Own business operations and performance across Content, Technology, and AI Data Services.
• Drive revenue realization, gross margins, EBITDA, productivity and cost optimization.
• Lead annual operating plans, forecasting, capacity planning and reviews.
• Strengthen delivery governance, PMO capabilities and operational excellence.
• Improve predictability of delivery quality, timelines and profitability.
• Build scalable processes, dashboards and early-warning mechanisms to reduce risks.
• Manage strategic customer relationships and lead business reviews and escalations.
• Partner with Sales/Pre-Sales on solutioning, feasibility and transitions to delivery.

Skills

Leadership

P&L ownership

Revenue growth

Cross-functional leadership

Delivery leadership

Job description

Role: Executive Vice President – Business Operations & Delivery

Location: Mumbai / Chennai

Work Model: Hybrid

Experience: 20+ Years

Role Overview

We are looking for an accomplished business and operations leader to drive growth across Content, Technology, and AI Data Services businesses. The role involves end-to-end ownership of business operations, delivery, revenue realization, profitability, customer success, and organizational capability.

The EVP will work closely with the CEO and leadership team to build a scalable, profitable, and high-performing organization, ensuring predictable delivery, strong customer relationships, and sustainable business growth.

Key Responsibilities

• Own business operations and operational performance across Content, Technology, and AI Data Services.
• Drive revenue realization, gross margins, EBITDA, productivity, utilization, and cost optimization.
• Lead annual operating plans, business forecasting, capacity planning, and periodic business reviews.
• Strengthen delivery governance, operational excellence, and PMO capabilities.
• Improve predictability across delivery quality, timelines, capacity, productivity, and profitability.
• Build scalable processes, dashboards, and early-warning mechanisms to reduce operational risks and dependency on firefighting.
• Act as a senior executive sponsor for strategic customers, managing relationships, business reviews, and critical escalations.
• Partner with Sales and Pre-Sales on solutioning, commercials, feasibility assessments, and transition of new business into delivery.
• Identify opportunities for account expansion and deeper customer partnerships.
• Build and develop strong leadership teams, succession plans, and a culture of accountability and high performance.
• Drive the growth of AI Data Services and strengthen Technology Services through automation, AI-enabled workflows, and operational improvements.
• Collaborate with Finance, Sales, HR, Solutions, and other functions to translate business strategy into execution.

Must-Have Requirements

• Approximately 20+ years of professional experience, including significant leadership responsibility in large-scale operations, delivery, or business-unit management.
• Demonstrated P&L and business ownership, beyond project or delivery management.
• Strong track record of driving revenue growth, profitability, productivity, and operational efficiency.
• Experience leading large, complex, multidisciplinary teams