Executive Vendor Operations

Eagle Fleet Services; Pudukkottai, Karaikudi, Cuddalore; On-site; INR 270,000 - 380,000; Full time

Job summary

Eagle Fleet Services in Pudukkottai, Tamil Nadu, is seeking a proactive Vendor Support Executive to handle vendor lead conversions, document collection, and administrative tasks. You will maintain files, monitor daily vendor login performance, and provide timely assistance to vendors.

Fluent Tamil and English with strong customer-service skills, the candidate should manage inquiries, address complaints, coordinate cab inspections, and report updates to the Vendor Manager.

Qualifications

• 1-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

Responsibilities

• Follow attachment walk-ins & Vendor Leads, converting the leads effectively, supporting documents collection on time.
• Maintaining the required files and records.
• Following Vendors Login performance on daily basis and educate to maintain the Daily Login properly.
• Supporting the vendors towards all types of technical supports related to the need.
• Deal with Vendor complaints or issues; answer vendor phone calls and provide assistance & share the required information.
• Cab inspection to be conducted on regular basis.
• Support vendor teams with various administrative tasks.
• Report updates & issues that need addressing to the Vendor Manager.
• Uphold and adhere to company policies and procedures.

Skills

Customer service

Communication skills

Tamil language

English language

Lead conversion

Convincing skills

Job description

• Follow attachment walk ins & Vendor Leads, Converting the leads effectively, Supporting Documents collection on time. Maintaining the required files and records.
• Following Vendors Login performance on daily basis. Follow and educate to maintain the Daily Login properly.
• Supporting the vendors towards all types technical supports related to the need.
• Deal with Vendor complaints or issues. Answer the Vendor phone calls and provide assistance & share the required information.
• Cab inspection to be conducted on regular basis.
• Support vendor teams with various administrative tasks.
• Report any updates & issues that need addressing to the Vendor Manager.
• Uphold and Adhere company policies and procedures.

Job specifications

• 1-3 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills