National Manager- Individual Giving

Smile Foundation; Delhi; On-site; INR 85,000 - 110,000; Full time

Job summary

Smile Foundation is looking for a National Manager- Individual Giving in New Delhi to build and sustain channel partner-led donations, focusing on retail partnerships and public donation events.

The ideal candidate will have over 15 years of experience in fundraising, with a strong emphasis on managing relationships and ensuring compliance. This role involves strategic ownership and leadership in developing fundraising models that enhance donor experience and trust.

Qualifications

• 15 years of experience in channel partner management or field fundraising.
• Hands-on experience in creating and managing retail donation channels.
• Experience in planning and public-facing donation events.

Responsibilities

• Provide strategic direction for channel partner-led donation models.
• Manage and scale partner onboarding and performance.
• Drive innovation in retail donation models.

Skills

Strategic Thinking

Leadership & People Management

Partner Relationship Management

Operational Excellence

Governance & Compliance Orientation

Execution with Accountability

Education

Graduate or Postgraduate degree in Management, Social Work, Development Studies, Commerce or related discipline

Job description

Position: National Manager- Individual Giving

Functional Area: Resources

Location: New Delhi

Experience: 10+ Years

Reporting: Chief Resource Officer / Head Individual Partnerships

Smile Foundation is an Indian development organization working for the welfare of underserved children and their families through intensive programmes focused on education, healthcare, skilling and women empowerment. It works as a catalyst in the cycle of change, complementing and supplementing government efforts, in alignment with the SDGs and ESG. The organization partners with like‑minded institutions and individuals to implement high‑impact programmes that enable access, enhance quality and bring long‑term behavioural change at the grassroots.

Founded in 2002, Smile Foundation has evolved into a national level development organisation impacting over 10 million underserved children and families every year. With a presence in 27 states across India, it operates 10 offices and employs more than 120 programme officers, 4000+ on‑ground facilitators from over 350 community‑based organisations, and countless volunteers and supporters.

Smile Foundation holds Special Consultative Status with the UN Economic & Social Council (ECOSOC) since 2012, is a member of the UN Global Compact (UNGC), and is accredited with global organisations such as GuideStar, United Way Worldwide, CAF America, Give2Asia, Global Giving, IICA and TISS. It has been consistently rated among the top non‑profits in the country and has received more than 70 awards from institutions such as ASSOCHAM, ICAI, ICSI, India Today RPG Group and Business World. It has also been certified as a Great Place to Work for the past three years.

For more information, visit www.smilefoundationindia.org.

About The Role

The National Manager – Individual Giving will build and sustain channel partner‑led donations that generate consistent and ethical unrestricted funding for the organisation. The role focuses on activation of funding through SMEs, retail establishments, mall‑based venues, and public donation events, developing an individual donor base that becomes loyal advocates for Smile Foundation.

The position goes beyond execution and requires strategic ownership of channels, scalability and governance. The incumbent will create repeatable models for donation origination, ensure strong partner relationships, and establish systems that protect donor trust, maintain regulatory compliance and enhance organisational credibility.

The role demands a deep field orientation, involving engagement with mall owners, retail locations, co‑working offices and other private spaces. The manager will identify and onboard agencies across the country that can partner with Smile Foundation in ethical individual fundraising.

The role also requires strong internal leadership, aligning teams, managing vendors and volunteers, and ensuring all channel activities are compliant, transparent and auditable.

As a functional head it carries responsibility for decision‑making, go‑to‑market strategy, market mapping, marketing strategy, escalation management and performance accountability across all fundraising avenues. Success is measured not only by donation volumes but also by nurturing channel partners, cost efficiency, compliance strength and quality of donor experience.

Key Role & Responsibilities

• Provide strategic direction for all channel partner‑led donation models.
• Own the end‑to‑end channel lifecycle: creation, onboarding, performance management and scale‑up.
• Drive innovation in SME, retail donation models and public giving formats.
• Identify, onboard and manage SMEs, retail partners, malls and event facilitators as donation channels.
• Build long‑term, trust‑based relationships to ensure repeat and sustained engagement.
• Act as the final escalation point for partner‑related issues.
• Lead planning and execution of mall kiosks, public donation drives and event‑based activations.
• Ensure seamless coordination across permissions, logistics, volunteers, vendors and partners.
• Review event performance and optimise for efficiency and donor experience.
• Establish and enforce SOPs for partner onboarding, donation handling, reconciliation and reporting.
• Ensure adherence to internal financial controls, legal requirements and ethical standards.
• Work closely with Finance and Internal Teams to ensure transparency and audit readiness.
• Lead, mentor and develop the channel partner and field activation teams.
• Set clear goals, review performance and build leadership capability within the team.

Skills, Qualification & Experience

• Graduate or Postgraduate degree in Management, Social Work, Development Studies, Commerce or a related discipline.
• Experience in retail operations, field fundraising, sales channels or activation‑based models.
• 15 years of experience in channel partner management, retail/SME engagement, field fundraising or activation‑led roles.
• Hands‑on experience in creating and managing SME, retail and mall‑based donation channels.
• Experience planning and executing public‑facing donation events, kiosks or on‑ground campaigns.
• Experience in vendor coordination, volunteer deployment and multi‑location operations.
• Working knowledge of donation handling, reconciliation processes and basic regulatory requirements applicable to non‑profits.
• Practical knowledge of channel partner onboarding and lifecycle management.
• Ability to manage on‑ground logistics, permissions and event operations.
• Familiarity with financial documentation, reconciliation formats and reporting requirements.
• Working proficiency in basic data tracking, dashboards and MIS reporting.
• Functional understanding of non‑profit fundraising compliance and internal control systems.

Competency

• Strategic Thinking – design, evaluate and scale individual donations sustainably, focusing on channel partner nurturing, retention and expansion.
• Leadership & People Management – lead teams through clarity, ownership and accountability, develop field leaders and build a culture of discipline and ethical conduct.
• Partner Relationship Management – build long‑term, trust‑based relationships with SMEs, retail partners, mall authorities and event facilitators, negotiating expectations and resolving conflicts.
• Operational Excellence – manage complex on‑ground operations involving logistics, permissions, vendors, volunteers and timelines without compromising quality or controls.
• Governance & Compliance Orientation – demonstrate high sensitivity to donation handling, reconciliation, audit readiness and regulatory compliance, ensuring processes are followed consistently across locations and partners.
• Execution with Accountability – take full ownership of outcomes, track performance rigorously, address underperformance early and ensure delivery against targets and timelines.

Smile Foundation is an Equal Opportunity Employer however women candidates are encouraged to apply.