Call Center Associate

Moolchand; New Delhi; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Performance incentives

Training and growth opportunities

Job summary

Moolchand Healthcare in Delhi invites a Call Center Executive to be the first voice for patients. You will handle inbound queries, book and reschedule appointments, and share information on doctors, services, and packages with empathy and professionalism.

You will also perform outbound follow-up calls, update records in CRM/HIS, promote preventive health check-ups, meet daily targets, and maintain data confidentiality while delivering quality service.

Qualifications

• Fluent in Hindi and English with clear voice and polite tone.
• Graduate degree in any stream (regular).
• Basic computer skills including MS Office, CRM and data entry.
• Strong listening, empathy, multitasking and patience.
• Willingness to work in rotational shifts, including weekends/holidays.

Responsibilities

• Answer inbound calls; book/reschedule appointments and share information on doctors, services, and packages.
• Make outbound follow-up, reminder, and feedback calls; update records in CRM/HIS.
• Promote preventive health check-ups and wellness packages; meet daily call and conversion targets.
• Log complaints, resolve first-level issues, and escalate when needed.
• Maintain call quality, data confidentiality, and accurate daily reports.

Skills

Bilingual Hindi/English

CRM basics

Data entry

Active listening

Empathy and patience

Rotational shifts

Education

Graduate (any stream)

Tools

CRM

Ameyo

Genesys

Job description

Job Description: Call Center Executive

Company: Moolchand Healthcare

Department: Patient Services / Customer Care

Experience: 01 year (Fresher)

Education: Graduate (any stream) Regular

Shift: Rotational (247 operations)

About Moolchand:

Moolchand Healthcare is one of North Indias most trusted multi-specialty hospital groups, serving patients for over 90 years with NABH & NABL accredited care. Our ongoing advancements include:

• Advanced Robotic & Minimally Invasive Surgery across orthopedics, urology, and gynecology.
• State-of-the-art Cardiac Sciences with cath lab, TAVI, and structural heart interventions.
• Modern Oncology & Cancer Care with advanced diagnostics and personalized treatment pathways.
• AI-enabled Diagnostics & Digital Patient Journey online appointments, teleconsults, e-reports, and a smart HIS.
• Centers of Excellence in Orthopedics, Neurosciences, IVF, Diabetes & Endocrinology, and Mother & Child Care.
• Moolchand Ayurveda & Integrated Wellness — blending modern medicine with traditional healing.

Joining Moolchand means being part of a legacy brand that is actively modernizing healthcare delivery in India.

Role Summary:

Be the first voice patients hear at Moolchand. Handle inbound queries, make follow-up calls, promote health packages, and resolve complaints — all with empathy and professionalism.

Key Responsibilities

• Answer inbound calls; book/reschedule appointments and share information on doctors, services, and packages.
• Make outbound follow-up, reminder, and feedback calls; update records in CRM/HIS.
• Promote preventive health check-ups and wellness packages; meet daily call and conversion targets.
• Log complaints, resolve first-level issues, and escal ...
• Maintain call quality, data confidentiality, and accurate daily reports.

Skills Required

• Fluent in Hindi and English; clear voice and polite tone.
• Basic computer skills (MS Office, CRM, data entry).
• Strong listening, empathy, multitasking, and patience.
• Willingness to work in rotational shifts, including weekends/holidays.

Good to Have

• Prior call center, hospital front-desk, or customer service exposure.
• Familiarity with healthcare terminology or telephony tools (Ameyo/Genesys).

What We Offer

• Competitive salary + performance incentives.
• Training, growth into Senior Executive / Team Lead roles, and employee health benefits.