Executive – Technical Support

Ample Technologies Pvt Ltd; Chennai District; On-site; INR 180,000 - 260,000; Full time

Job summary

Ample Technologies Pvt Ltd is seeking an in-store customer service associate to address queries related to mobile, laptop, and desktop products. You will troubleshoot issues, provide solutions, and escalate when needed to ensure customer satisfaction.

The role requires basic hardware and software knowledge, a customer-centric approach, and a willingness to work on weekends to maintain service levels.

Qualifications

• Experience in customer service or in-store support preferred.
• Basic hardware and software understanding is beneficial.
• Willingness to work on weekends and achieve customer delight.

Responsibilities

• Handle customer queries related to mobile, laptop and desktop devices.
• Troubleshoot issues and provide solutions or escalate when unresolved.
• Aim to delight customers through service quality and technical clarity.
• Be technically sound to assist customers effectively.

Skills

Customer handling

Technical knowledge

Hardware knowledge

Weekend work

Job description

Customer service / Front-end customer handling.

Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop).

Troubleshooting of technical related issues and ensure to resolve the issues / queries.

Escalate problems when unable to resolve customer issues.

Knowledge of computer hardware & software is an added advantage.

Should be able to handle customer queries and should aim at customer delight.

Should be technically sound.

Self driven & goal oriented and willing to work on Weekends