Technical Customer Support Executive

Talent Acquaintance; Jaipur; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Jaipur is seeking a technical support specialist to assist customers via phone, email, or chat, resolving complex issues and building product knowledge.

You will collaborate with internal teams to enhance customer satisfaction, analyze feedback, and contribute to service improvements. Adaptability and strong communication are essential for success in this role.

Qualifications

• Solid understanding of technical concepts and principles.
• Excellent written and verbal communication abilities.
• Able to manage multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Experience using customer service software and tools.
• Ability to quickly learn new technologies.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to improve product knowledge and customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest product improvements.
• Build strong relationships with customers to encourage loyalty.

Skills

Technical knowledge

Communication skills

Problem solving

Adaptability

Prioritization

Tools

CRM software

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.