Executive - Technical Support

Ample Technologies; Chennai District; On-site; INR 180,000 - 300,000; Full time

Job summary

Ample Technologies is hiring an Executive - Technical Support in Tamil Nadu, India. The role involves customer service, front-end support, and resolving technical queries for mobile, laptop, and desktop products. The candidate should be technically sound and possess strong communication skills.

The position is permanent and requires self-motivation, reliability, and willingness to work on weekends. Prior knowledge of computer hardware and software is a plus.

Responsibilities

• Customer service / Front-end customer handling.
• Handling customer queries / issues in the store related to (Mobile, Laptop Desktop).
• Troubleshooting of technical related issues and ensure to resolve the issues / queries.
• Escalate problems when unable to resolve customer issues.
• Knowledge of computer hardware software is an added advantage.
• Excellent language fluency, excellent verbal written communication skill.
• Should be able to handle customer queries and should aim at customer delight.
• Should be technically sound.
• Self driven goal oriented and willing to work on Weekends

Skills

Customer service

Technical knowledge

Communication skills

Self-driven

Job description

Job Title

Executive - Technical Support

Job Type

Permanent

Location

Tamil Nadu, India

Key Responsibilities

• Customer service / Front-end customer handling.
• Handling customer queries / issues in the store related to (Mobile, Laptop Desktop).
• Troubleshooting of technical related issues and ensure to resolve the issues / queries.
• Escalate problems when unable to resolve customer issues.
• Knowledge of computer hardware software is an added advantage.
• Excellent language fluency, excellent verbal written communication skill.
• Should be able to handle customer queries and should aim at customer delight.
• Should be technically sound.
• Self driven goal oriented and willing to work on Weekends

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.