Executive – Technical Support

Ample Technologies Pvt Ltd; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Ample Technologies Pvt Ltd in Bengaluru seeks a proactive customer service associate to handle in-store queries related to Mobile, Laptop, and Desktop devices. The role focuses on troubleshooting technical issues, resolving customer queries, and escalating where necessary to ensure high customer satisfaction.

The ideal candidate is technically sound, has knowledge of computer hardware and software, and is self-driven with a willingness to work on weekends to meet store targets.

Qualifications

• Experience in handling customer queries in a store or service environment.
• Ability to troubleshoot technical issues and resolve queries.
• Willingness to work on weekends.
• Knowledge of computer hardware and software is an added advantage.
• Escalate unresolved problems appropriately.

Responsibilities

• Handle customer queries / issues in the store related to Mobile, Laptop & Desktop.
• Troubleshoot technical issues and resolve the queries.
• Escalate problems when unable to resolve customer issues.
• Aim at customer delight and ensure satisfaction.
• Be technically sound and self-driven to meet targets.

Skills

Customer handling

Troubleshooting

Hardware knowledge

Software knowledge

Technically sound

Weekend availability

Job description

Customer service / Front-end customer handling.

Handling customer queries / issues in the store related to (Mobile, Laptop & Desktop).

Troubleshooting of technical related issues and ensure to resolve the issues / queries.

Escalate problems when unable to resolve customer issues.

Knowledge of computer hardware & software is an added advantage.

Should be able to handle customer queries and should aim at customer delight.

Should be technically sound.

Self driven & goal oriented and willing to work on Weekends