Technical Customer Support Executive

Talent Acquaintance; Nagpur District; On-site; INR 300,000 - 500,000; Full time

Job summary

Talent Acquaintance is seeking a customer support specialist to provide technical assistance to customers via phone, email, or chat from Nagpur, India. You will troubleshoot complex issues and collaborate with internal teams to improve product knowledge and customer satisfaction.

You should have strong technical understanding, excellent communication, and the ability to work in a fast-paced environment. Knowledge of CRM tools and a proactive approach to feedback will help build lasting customer

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Skills

Technical knowledge

Communication

Prioritization

Problem solving

Customer software

Adaptability

Tools

CRM software

Ticketing systems

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.