Associate Student Services

NMIMS CDOE; Ahmedabad District; On-site; INR 279,000 - 446,000; Full time

Job summary

NMIMS CDOE is seeking an Associate Student Services professional to support admissions by coordinating with AEPs, centers, and internal teams. The role requires local travel and a strong focus on service excellence for students.

You will manage onboarding, center-based inquiries, documentation SLAs, and stakeholder collaboration to drive seamless student experiences across Delhi, Ahmedabad, and Indore.

Qualifications

• Graduate or MBA
• 3+ years in successful sales and services
• Experience in Telecom/Financial Services/Education preferred
• Distance Education/Ed Tech exposure is a plus

Responsibilities

• Onboard and support students with AEPs, ensuring smooth signup.
• Manage all service requests and challenges at local centers.
• Handle walk-ins and counsel new registrations at Learning Centers.
• Maintain SLAs for student documentation and feedback.
• Collaborate with HO/internal departments to resolve issues and ensure service quality

Skills

Service orientation

Communication

Analytical skills

CRM experience

Multi-tasking

MS Office

Active listening

Negotiation

Conflict management

Local language

Emotional intelligence

Education

Graduate or MBA

Job description

Job Description:

Sales & Marketing

Associate Student Services

Location

Delhi, Ahmedabad, Indore

Job Description

Job Purpose :

This is a critical role within sales team, which provide support to AEPs to drive admissions and ensure seamless service to students. This position requires local travel and help sales teams to be more effective.

Key Responsibilities

Key Responsibilities Student On boarding

• Liaison with AEP for sales, support and services – ensure smooth on-boarding of students.
• Manage all service requests and challenges that the AEP’s face.
• Manage walk‑ins & counsel new registrations at Learning Centers.
• Manage SLAs of Student documentation.
• Ensure student feedback is obtained in order to maintain the highest levels of student Satisfaction.

AEP Coordination

• Training AEP’s on various student services.
• Coordinate with various departments internally to get all issues resolved.

Administration

• Manage all Service Requests and Challenges at local centers.
• Ensure first class service experience for existing students.
• Aggressively pursue targets set for the year.
• Liaise with HO/Internal departments for Student’s queries

MIS & Reports

• Create and manage reports on the CRM and LMS

Stakeholder Collaboration

• work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to students for on boarding

Key Interactions

Internal Stakeholders

External Stakeholders

• HODs at NCDOE
• Authorized Enrolment Partners (AEPs)
• University Functions
• Students/ Parents

Dimensions

• This is an individual contributor role
• Require local travel in assigned geography.

Requirements- Skills & Competencies

• Service oriented approach , Good written and verbal communication
• Analytical abilities & preferred to have hands-on experience on a CRM.
• Ability to multi-task and deliver against a number of priorities
• Proficient in Microsoft Office packages
• Active listening, Negotiation skills & conflict management
• Advantageous to have knowledge of the local language
• High emotional intelligence abilities

Requirements- Education & Work Experience

• Graduate or PG/MBA
• Preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
• Minimum of 3+ years in successful sales and services preferably with Telecom, Financial Services and/or Education Industry
• Work Exposure to Distance Education/Ed Tech sector will be added advantage.