Executive/Sr. Executive - CRM

Vvdn Technologies; Gurugram District; On-site; INR 350,000 - 520,000; Full time

Job summary

VVDN Technologies Pvt. Ltd. in Manesar (Gurugram) seeks an Executive / Sr Executive- CRM to greet guests, handle queries, and coordinate seating and service. Travel is open, with 2-3 years of guest-handling experience and excellent communication and organizational skills preferred.

The role focuses on delivering a smooth, pleasant customer experience and building lasting guest relationships in a fast-paced environment.

Qualifications

• 2-3 years of experience in guest handling, hospitality, or customer service.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Professional appearance and a customer-focused approach.

Responsibilities

• Welcome and greet customers in a courteous and professional manner.
• Handle guest queries, requests, and complaints promptly and efficiently.
• Coordinate guest seating, arrangements, and special requirements.
• Ensure a smooth, comfortable, and pleasant customer experience.
• Build and maintain strong relationships with guests to ensure customer satisfaction.
• Coordinate with internal teams to ensure timely service and arrangements.
• Maintain a professional attitude and communicate effectively at all times.

Skills

Guest handling experience (2-3 years)

Excellent communication

Interpersonal skills

Organizational and problem-solving

Professional appearance & customer-foc

Job description

Job Description: Executive / Sr Executive- CRM

Location: Manesar (Gurugram)

Open to travel

Experience: Min 2-3 years

Key Responsibilities

• Welcome and greet customers in a courteous and professional manner.
• Handle guest queries, requests, and complaints promptly and efficiently.
• Coordinate guest seating, arrangements, and special requirements.
• Ensure a smooth, comfortable, and pleasant customer experience.
• Build and maintain strong relationships with guests to ensure customer satisfaction.
• Coordinate with internal teams to ensure timely service and arrangements.
• Maintain a professional attitude and communicate effectively at all times.

Requirements:

• 2-3 years of experience in guest handling, hospitality, or customer service.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Professional appearance and a customer-focused approach.