Customer Service Executive :International voice process

Techbelearn; Gurugram District; On-site; INR 405,000 - 495,000; Full time

Job summary

TechBeLearn in Gurugram is hiring a Customer Service Executive (International Voice Process) to handle hotel bookings queries from international customers. This full-time role offers a salary structure with CTC 4.5 LPA for experienced candidates and monthly in-hand pay of 32,500, with fresher options at 27,500 in-hand.

The ideal candidate has excellent English communication, strong interpersonal skills, and a customer-focused approach to resolve inquiries, cancellations, and modifications while

Qualifications

• Graduate candidates can apply.
• Freshers and experienced candidates are eligible.
• Excellent English communication skills are mandatory.
• Strong verbal communication and customer-handling abilities.
• Candidates must be comfortable handling international customers.

Responsibilities

• Handle customer queries related to hotel bookings, reservations, cancellations and modifications.
• Assist customers with travel-related inquiries and booking issues.
• Provide accurate information and effective solutions.
• Resolve customer concerns professionally and efficiently.
• Maintain high standards of customer satisfaction.
• Ensure quality communication and follow company policies.

Skills

Excellent English communication skills

Interpersonal skills

Problem solving

Customer-focused

Willingness to learn

Education

Graduate degree or higher

Job description

Job Description Customer Service Executive (International Voice Process)

Location: Gurugram
Process: International Voice Process
Industry: Travel & Hospitality
Employment Type: Full-Time

Salary Structure

Experienced Candidates

• CTC: 4.5 LPA
• Monthly CTC: 37,500
• Monthly In-Hand: 32,500

Graduate Freshers

• Monthly In-Hand: 27,500

Eligibility Criteria:

• Graduate candidates can apply.
• Freshers and experienced candidates are eligible.
• Excellent English communication skills are mandatory.
• Strong verbal communication and customer-handling abilities.
• Candidates must be comfortable handling international customers.

Roles & Responsibilities :

• Handle customer queries related to hotel bookings, reservations, cancellations and modifications.
• Assist customers with travel-related inquiries and booking issues.
• Provide accurate information and effective solutions.
• Resolve customer concerns professionally and efficiently.
• Maintain high standards of customer satisfaction.
• Ensure quality communication and follow company policies.

Required Skills

• Excellent English communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-focused approach.
• Ability to handle queries professionally.
• Positive attitude and willingness to learn.

Contact Hr Kanchan: 8796555772