Executive - Soft Services

Cushman & Wakefield; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Cushman & Wakefield is seeking an Executive - Soft Services in Bengaluru to manage the soft services delivery during shifts. The role ensures housekeeping performance, adherence to SLAs, and coordination with the engineering and housekeeping teams.

The incumbent will prepare rosters and maintain logs for space administration and related activities. The ideal candidate has 2–3 years of graduate-level experience in soft services or facilities management and will support space-related operations

Qualifications

• Minimum 2–3 years of experience in soft services or facilities management.
• Graduate degree required.
• Ability to coordinate with housekeeping, engineering and vendors.

Responsibilities

• Ensure housekeeping muster, deployment and update register for penalties/comments.
• Update housekeeping duty manager or in-charge on VIP visits.
• Discuss and address housekeeping issues with the team with action tracking.
• Perform facility walk-throughs to check rest rooms and common areas quality.
• Assist facility manager on monthly vendor performance discussion.

Skills

Housekeeping

Facilities management

Vendor coordination

Team coordination

Education

Graduate degree

Job description

Job Title Executive - Soft Services Job Description Summary Job Description Facility Executive, Soft Skill will be responsible for managing all aspects of the soft skill service delivery system during the shift. In this capacity, the Facility Coordinator is accountable for the completion of pending work.

Major Responsibilities:

• To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure
• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
• To discuss and assist facility manager on monthly basis on the vendor performance matrix
• To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.
• To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.
• To make facility tour and list out all such actions needed.
• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.
• To adhere to Policies, Processes & procedures and also the statutory documents.
• To adhere to SLA & KPI as agreed.
• To coordinate with Engineering team for any such issues that needs their help.
• Provides daily oversight of the Space Administration Office.
• This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc
• Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.
• Creates, coordinates, and facilitates business processes for maintaining accurate space information; undefined undefined

Graduate Work Experience Minimum Experience - 2 to 3 Years

Compensation :Commensurate with market

INCO: "Cushman & Wakefield"

About Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com