Executive - Retail Relations

K Raheja Corp; Visakhapatnam; On-site; INR 600,000 - 800,000; Full time

Job summary

K. Raheja Corp in Visakhapatnam is seeking a Retail Analytics & Store Operations professional. You will drive data-driven insights, prepare monthly TD reports, and collaborate with brands, mall teams, and store staff to optimize performance and sales.

Responsibilities include analysing competition, tracking store footfall and conversion, and ensuring efficient store operations with a focus on customer experience and compliance.

Qualifications

• Clear communication and negotiation abilities essential for multi-stakeholder coordination.
• Strong retail store business acumen and understanding of store KPIs.
• Solid analytical skills to interpret reports and drive improvements.
• Excellent coordination Skills across branding, mall teams and store operations.
• Proficiency in Excel and PowerPoint for reporting and presentations.

Responsibilities

• Prepare monthly Trading Density (TD) reports for brands and category performance.
• Analyze TD insights with brands to identify what worked and what didninished.
• Track category performance growth within brand, category and unit over time.
• Lead Business Review Meetings with brand personnel, store/area teams to achieve budgets.
• Circulate BRM minutes and ensure timely closure of actions.

Skills

Communication & negotiation Skills

Retail Store Business Acumen

Analytical Skills

Coordination Skills

Retail Jargons / Standard performance

Retail Store operation basics

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description:

KEY RESPONSIBILITIES

Drive Consumptions:

• Preparing monthly Trading Density (TD) report for brands, category performance.
• Analysing the TD report closely with brands and obtaining insights on “What worked and What did not”.
• Category performance should be track for growth within the brand, within the category and of the unit over the period.
• Business Review Meetings (BRMs) with brand personnel including store, area/regional team in coordination with mall marketing and leasing teams to achieve budgeted sales numbers.
• Circulating and following up on BRM minutes of meeting to ensure tracking and closure on actionable points within the agreed timelines.

Competition Mapping and Analysis:

• Tracking and analysing competition/stand-alone brand vis‑as‑vis Inorbit store performance.
• Comparing store look and feel, stock availability, staff involvement and store practises between competition mall/standalone to identify gaps ensuring corrective actions are taken within the agreed timelines.

Retail Store Audit

Business aspect:

• Store footfall, its growth & trends, Store/Mall footfall and conversion ratio and compare with similar category and zone ratio.
• Stock turnover ratio: Sales to total value of stock and compare with category average. Freshness of stock.
• Average bill value and its comparison with the category average.
• Online and offline sale.

Customer Experience aspect:

• Store hygiene & cleanliness. Airconditioning & Lighting.
• Merchandize presentation, stacking and ease of browsing.
• Trial room management.
• Average billing time per customer.
• Customers feedback mechanism and grievance handling.
• Approachable, Presentable and trained staff.
• Fire safety related measures.

Retailer Engagement

• Conducting Retail Awards on an annual basis to reward the Mall’s best retailers in terms of sales, operations, marketing co-ordination and safety.
• Planning felicitation and celebration for stores crossing different milestones such as highest ever sales, number 1 in the country etc.
• Ensuring retailer participation/engagement in Mall activities throughout the year such as Seasonal Décor, Women’s Day, Republic Day and events of the kind for continuous visibility and awareness.

Reports – Weekly/Monthly

• Preparation of the below reports as per deadlines:
• TD Report with analysis (Top/Bottom performers, RRR% etc)
• Weekly Marketing Report – Sales Figures
• MMR Reports
• Monthly Competition Data
• DRM Reports
• Occupancy Report – as and when needed.

KEY SKILLS

• Communication & negotiation Skills
• Retail Store Business Acumen
• Analytical Skills
• Coordination Skills (PR Skills)
• Microsoft Excel & PPT
• Advanced Excel
• Microsoft PowerPoint
• Retail Jargons / Standard performance measurement metrics
• Retail Store operation basics