Assistant Manager - Retail Relations

Virtuous Retail; Nagpur District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Virtuous Retail in Nagpur is seeking an experienced retail operations professional to oversee lease coordination, fit-outs, tenant performance, MIS reporting and promotions for our centre.

The role demands 5-7 years in retail operations and an MBA in Hospitality, with strong stakeholder management and process discipline.

Qualifications

• 5-7 years in retail community centre / shopping centre Operations & marketing.
• MBA or equivalent degree in Hospitality.

Responsibilities

• Coordinate with legal to conclude contract clauses and signoffs.
• Support leasing team in registering lease agreements before store opening.
• Ensure tenant compliance with fit-out guidelines and documentation.
• Coordinate tenant move-ins/outs and store walkthroughs.
• Manage ADSR implementation and coordination with agency.
• Ensure design standards for marketing events, shop fronts and merchandising.
• Prepare weekly fit-out updates.

Skills

Attention to detail

Time management

Organizational skills

Interpersonal skills

Problem solving

Education

MBA or equivalent degree in Hospitality

Job description

Opportunity

Besides an attractive remuneration package, working for VRSA gives you the opportunity to join a high-growth platform that is leading the transformation of Indias urban built environment. In this role, you will be responsible for conceptualizing and overseeing execution of offline and online marketing activities / events, promotions and commercialization, ensure VR brand visibility, footfall management and achieving marketing revenue targets at the centre.

Core Responsibilities

Lease documentation & fit out coordination

• Coordinate with legal team to conclude on the contract clauses and taking a final signoff from the tenant / retailer on the contract.
• Support leasing team in registering lease agreements before store opening.
• Ensure the tenant compliance with the fit-out guidelines and necessary documentation is in place before the tenant starts trading.
• Coordinates tenants move-in and move-outs, and walks-through spaces with the tenants.
• Responsible for the ADSR implementation, coordination with agency, handling escalations etc.
• Ensure Companys design standards are executed as approved. This can relate to marketing event set ups, shop fronts, tenants visual merchandising etc.
• Ensuring weekly fit-out updates are ready

Tenant Performance & Partnerships

• Play an active role in collections from tenants for all outstanding invoices and getting them cleared within stipulated timelines, including collection of Gift Vouchers etc.
• Audit management - Store front audits, brand & Store & safety audits, retailer statutory compliance audits and Fire & Safety Audit.
• Conducting regular meetings with store managers & area managers to understand & discuss their business & other critical operational issues.
• Ensuring the stores are well stocked and updated in relation to competition.
• Coordinating with marketing team and retailers for the low performing brands, designing marketing strategies for them, designing category promotions.
• Act as an effective liaison between tenants and management by communicating proper information and ensuring tenant requests are responded to in a timely and professional manner.
• Ensures the services are provided in compliance with the policies, procedures, regulations and contractual obligations and standards.
• Maintaining retailer files and history cards, need to update this with tenant issues.
• Arranging tenant awards, retailer satisfaction survey, quarterly trainings for retailers for enhancing sales and standards or other similar initiatives to ensure retail staff is motivated at all times.

MIS, Reporting

• Preparing TD report & sales analysis of operational stores in the centre. Timely preparation of the reports tracking the trading density and benchmarking performance with the external market, TD and OC analysis YOY (retailer category wise);
• Complete database management in terms of retailer contact information.

Self-Development

• Ensure timely updating of the required skills.
• Attending relevant forums / seminar for market updates / intelligence;

Qualifications / Experience Required

5-7 years in retail community centre / shopping centre Operations & marketing

MBA or equivalent degree in Hospitality

Preferred Qualities

Attention to detail

Excellent time management and organizational skills

Strong work ethic, intense drive, and initiative for quality and customer service.

Ability to act and operate independently with minimal daily direction

Ability to identify and resolve problems and develop alternative solutions on time

Good interpersonal skills