Store Manager

Killer Jeans; Rajasthan; On-site; INR 350,000 - 650,000; Full time

Job summary

Killer Jeans is seeking a Store Manager for an Exclusive Brand Outlet in Rajasthan. You will own sales targets, drive conversion and profitability while leading a frontline team.

You will ensure smooth store operations, VM adherence, inventory control, cash accuracy and compliance, and deliver an exceptional customer experience with consistent service standards. The ideal candidate has extensive retail experience, strong leadership, customer handling skills and a disciplined approach to daily

Qualifications

• 36 years of retail experience, preferably in an EBO/brand outlet, with strong sales orientation, team leadership, customer handling and operational discipline.

Responsibilities

• Sales & Business Performance: Own store sales targets and profitability, drive conversion, ATV, UPT and other KPIs; plan local initiatives to improve footfall and sales; analyse daily performance and take corrective actions.
• Store Operations: Ensure smooth day-to-day functioning; maintain SOPs, opening/closing procedures and operational discipline; ensure store readiness, cleanliness and brand standards; control operating expenses.
• Team Management: Lead, motivate and monitor the store team; allocate responsibilities; conduct briefings, coaching and reviews; ensure grooming, attendance and productivity.
• Customer Experience: Deliver excellent customer experience; handle complaints and escalations; ensure staff follows selling process and service standards; build repeat customers.
• Inventory Management: Maintain inventory accuracy; monitor stock availability, ageing and transfers; conduct regular stock checks and reconcile; manage damages and discrepancies.
• Visual Merchandising: Ensure VM guidelines per brand standards; maintain product presentation and promo communication; coordinate new launches and campaigns.
• Cash & Compliance: Ensure accuracy in cash, card, UPI; conduct reconciliations; control petty cash and store expenses; maintain audit compliance.
• Reporting & Analysis: Prepare and submit daily, weekly and monthly store reports; track sales, stock, expenses and KPI performance; identify gaps and actions with timelines.

Job description

STORE MANAGER RETAIL EBO

Job Description | Exclusive Brand Outlet

Role
Store Manager
Retail
Department
Reporting To
Area / Regional Manager

1. Sales & Business Performance

Own monthly, weekly and daily store sales targets and profitability.
Drive conversion, ATV, UPT and other store KPIs.

• Plan and execute local initiatives to improve footfall and sales.
• Analyse daily performance and take corrective actions.

2. Store Operations

• Ensure smooth day-to-day functioning of the store.
• Maintain company SOPs, opening/closing procedures and operational discipline.
• Ensure store readiness, cleanliness and brand standards at all times.
• Control operating expenses and avoid unnecessary costs.

3. Team Management

• Lead, motivate and monitor the store team.
• Allocate daily responsibilities and ensure optimum manpower utilisation.
• Conduct regular briefings, coaching and performance reviews.
• Ensure grooming, attendance, discipline and productivity standards.

4. Customer Experience

• Deliver an excellent and consistent customer experience.
• Handle customer complaints and escalations effectively.
• Ensure staff follows the defined selling process and service standards.
• Build repeat customers and improve customer retention.

5. Inventory Management

• Maintain accurate inventory and minimise stock losses/shrinkage.
• Monitor stock availability, ageing, replenishment and transfers.
• Ensure regular physical stock checks and reconciliation.
• Maintain proper control over damages, returns and discrepancies.

6. Visual Merchandising

• Ensure VM guidelines are implemented as per brand standards.
• Maintain product presentation, displays, signage and promotional communication.
• Coordinate timely implementation of new launches and campaigns.

7. Cash & Compliance

• Ensure 100% accuracy in cash, card, UPI and other collections.
• Conduct regular cash reconciliation and resolve discrepancies immediately.
• Ensure petty cash and store expenses are properly controlled and documented.
• Maintain compliance with audit, statutory and company requirements.

8. Reporting & Analysis

• Prepare and submit daily, weekly and monthly store reports.
• Track sales, stock, expenses, manpower and KPI performance.
• Identify gaps and implement action plans with clear timelines.

Key Performance Indicators (KPIs)
Sales Achievement | Conversion | ATV | UPT | Gross Margin | Stock Accuracy | Shrinkage | Customer Experience
| Manpower Productivity | Store Expenses | Audit Compliance

Ideal Candidate
36 years of retail experience, preferably in an EBO/brand outlet, with strong sales orientation, team leadership, customer handling and operational discipline.