Executive - Operations

Bottle Lab Technologies; Coimbatore District; On-site; INR 300,000 - 550,000; Full time

Job summary

Bottle Lab Technologies in Coimbatore seeks an Executive - Operations to oversee daily operations, vendor and client coordination, and enforce SOPs for service areas. You will drive app adoption, assist customers with digital payments, and ensure hygiene and safety standards across cafeteria operations.

The role requires 1+ year of experience, a Hotel Management qualification, and strong communication skills in English and the local language.

Qualifications

• 1+ year of relevant experience.
• Graduate/Diploma in Hotel Management discipline.
• Excellent communication skills in English and the local language.
• Honesty and integrity with a positive attitude.
• Collaborative team player with ability to guide food partner staff.

Responsibilities

• Promote the SmartQ Ordering App and explain its benefits to users.
• Guide users to download and use the App; assist with payments via digital wallets.
• Coordinate daily with food partners to update menus and push app changes.
• Conduct cafe hygiene checks and hourly governance reviews; report incidents to supervisor.
• Collect feedback from employees and clients at cafeterias and act on it.
• Ensure SOP compliance for displays, counters, and service areas.
• Inspect work areas to ensure proper waste disposal; maintain HSE records and temperature logs.
• Report equipment downtime to appropriate departments per ESWP.

Skills

Vendor management

Client coordination

Team coordination

Problem solving

Communication (English & local)

Digital literacy

HSE SOP adherence

Education

Graduate/Diploma in Hotel Management

Tools

MS Office

Job description

Are you passionate about operational efficiency and committed to fostering strong, value-driven client relationships, we invite you to explore this opportunity.

As an Executive - Operations at SmartQ, you will oversee and enhance daily operations to ensure efficiency, consistency, and alignment with the organization s strategic goals. This position requires strong skills in vendor management, client and team coordination, and problem-solving to effectively handle operational challenges.

If these skills align with your strengths and you are enthusiastic about contributing to the growing food and technology sector, then you are exactly who we are looking for.

• Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers.
• Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets.
• Coordinate daily with food partners to update menu items and work with the technology team to ensure these changes are reflected on the App, including timely push notifications and banner updates.
• Conduct Cafe hygiene checks, perform hourly governance reviews, address issues promptly, and report any incidents, accidents, or near misses to the reporting manager.
• Maintain a positive work environment and ensure timely, high-quality service delivery. Regularly collect feedback from employees and clients at cafeterias.
• Ensure compliance with company and statutory requirements for displays, counters, and service areas. Monitor cafeteria counters to ensure adherence to established Standard Operating Procedures (SOPs).
• Inspect work areas during and after operations to ensure proper waste disposal. Maintain Health, Safety, and Environment (HSE) records and temperature logs, and report any deviations.
• Ensure all equipment is used according to Equipment Safety Work Procedures (ESWP) and report equipment downtime to the appropriate departments.

Qualifications:

• A minimum of 1+ year of relevant experience is required.
• Graduate/Diploma in Hotel Management discipline.
• Passionate about delivering high-quality service to both clients and employees, with strong communication skills in English and the local language, and a consistently positive attitude.
• Basic computer skills, eager to learn, and demonstrates honesty and integrity.
• A collaborative team player with the ability to guide and manage food partner staff, showing self-motivation and initiative.