Executive - Site Operations

Bottle Lab Technologies; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

SmartQ is seeking an Executive - Site Operation to oversee daily food court operations, coordinate with vendors, and drive service excellence. The role focuses on operational efficiency, app adoption, and high-quality customer experiences across busy environments.

The ideal candidate has 1+ year of experience in hospitality or site operations, with strong English and local language communication and a collaborative mindset. Hospitality training and basic computer skills are required.

Qualifications

• 1+ year of relevant experience in site operations or food service management.
• Excellent communication skills in English and local language; positive attitude.

Responsibilities

• Oversee daily site operations for food court and ensure smooth service delivery.
• Coordinate with vendors and on-ground teams; resolve operational challenges quickly.
• Promote the SmartQ app, train users, and assist with digital payments.
• Conduct hygiene checks, governance reviews, and report incidents to the manager.
• Collect feedback from employees and clients to improve service quality.
• Ensure SOP compliance, proper waste disposal, and maintain HSE records.
• Monitor equipment usage and report downtime to relevant departments.

Skills

Team leadership

Communication

Basic computer skills

Education

Graduate/Diploma in Hotel Management

Job description

Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors If yes, this role is for you.

As a Executive - Site Operation at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and resolve operational challenges efficiently. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.

• Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers.
• Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets.
• Coordinate daily with food partners to update menu items and work with the technology team to ensure these changes are reflected on the App, including timely push notifications and banner updates.
• Conduct Cafe hygiene checks, perform hourly governance reviews, address issues promptly, and report any incidents, accidents, or near misses to the reporting manager.
• Maintain a positive work environment and ensure timely, high-quality service delivery. Regularly collect feedback from employees and clients at cafeterias.
• Ensure compliance with company and statutory requirements for displays, counters, and service areas. Monitor cafeteria counters to ensure adherence to established Standard Operating Procedures (SOPs).
• Inspect work areas during and after operations to ensure proper waste disposal. Maintain Health, Safety, and Environment (HSE) records and temperature logs, and report any deviations.
• Ensure all equipment is used according to Equipment Safety Work Procedures (ESWP) and report equipment downtime to the appropriate departments.

Qualifications:

• A minimum of 1+ year of relevant experience is required.
• Graduate/Diploma in Hotel Management discipline.
• Passionate about delivering high-quality service to both clients and employees, with strong communication skills in English and the local language, and a consistently positive attitude.
• Basic computer skills, eager to learn, and demonstrates honesty and integrity.
• A collaborative team player with the ability to guide and manage food partner staff, showing self-motivation and initiative.
• Flexible and willing to take on any tasks to support team efforts.

Message from CEO:

Weve come to realize that were not merely in the B2B Food service industry; were in the business of Capturing Hearts. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, lets play our part in making this world a more beautiful place.