Relationship Manager

Bottle Lab Technologies; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

SmartQ is seeking a Relationship Manager to lead a frontline Partner team of food service associates in Bengaluru. You will coordinate tasks across food production planning, engineering and front-of-house services while ensuring Health & Safety and Food Safety compliance.

You will drive client satisfaction, retention and service delivery, promote a positive culture, and maintain performance under pressure. The role requires 4+ years in the food industry and a Graduate/Diploma in Hotel

Qualifications

• 4+ years of experience in the food industry with a Graduate/Diploma in Hotel Management.
• Strong knowledge of operations, customer service, and people management.
• Proven leadership experience managing teams in dynamic environments.
• Results-driven, proactive, and capable of independent decision-making.
• Resilient under pressure and able to meet deadlines effectively.
• Knowledge of HSEQ standards with Basic Food Hygiene certification.
• Financially aware and proficient in relevant operational applications.
• Excellent communication and interpersonal skills.
• Adaptable, team-oriented, and comfortable in fast-paced settings.

Responsibilities

• Lead and oversee a frontline Partner team of food service associates.
• Coordinate tasks related to food production planning, engineering, and front-of-house services.
• Ensure all activities comply with Health & Safety and Food Safety regulations.
• Facilitate efficient organization of the contract and align with terms.
• Enhance customer experience through effective management and service delivery.
• Promote a positive work culture and ensure punctual delivery of high-quality service.
• Prioritize client retention and demonstrate commitment to quality for clients and employees.
• Collaborate effectively within a team and maintain honesty and integrity.
• Uphold compliance with client handbook, hygiene, health, and safety standards.
• Display a can-do attitude, maintain appearance, and be self-motivated.
• Manage vendor rotations and plan operations for assigned clients.

Skills

Operations knowledge

Customer service

People management

Leadership experience

Communication skills

Interpersonal skills

Adaptability

Team collaboration

Decision-making

Resilience under pressure

Education

Graduate/Diploma in Hotel Management

Job description

As a Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health & Safety and Food Safety regulations.

Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery.

Do you possess all these skills and wish to make an impact in the world of food and technology

• Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.

• Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.

• Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.

• Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.

• Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.

• Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.

• Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.

• Manage vendor rotations and plan the operations for the assigned clients.

Qualifications:

• 4+ years of experience in the food industry with a Graduate/Diploma in Hotel Management

• Strong knowledge of operations, customer service, and people management

• Proven leadership experience managing teams in dynamic environments

• Results-driven, proactive, and capable of independent decision-making

• Resilient under pressure and able to meet deadlines effectively

• Knowledge of HSEQ standards with Basic Food Hygiene certification

• Financially aware and proficient in relevant operational applications

• Excellent communication and interpersonal skills

• Adaptable, team-oriented, and comfortable in fast-paced settings

Message from CEO:

Weve come to realize that were not merely in the B2B Food service industry; were in the business of Capturing Hearts. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, lets play our part in making this world a more beautiful place.