Associate Relationship Manager

Bottle Lab Technologies; Mohali; On-site; INR 600,000 - 700,000; Full time

Job summary

SmartQ is seeking an Associate Relationship Manager to lead a frontline Partner team of food service associates and coordinate across food production planning, engineering, and front-of-house services.

The role focuses on ensuring regulatory compliance, improving customer experience, and delivering high-quality service in a dynamic food-tech environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal abilities and client-facing experience.
• Experience in food industry and technology-enabled service delivery.
• Sound knowledge of team leadership and people management.
• Graduate or Diploma in Hotel Management.

Responsibilities

• Lead and oversee a frontline Partner team of food service associates.
• Coordinate tasks related to food production planning, engineering, and front-of-house services.
• Ensure activities comply with Health, Safety and Food Safety regulations.
• Enhance customer experience through effective management and service delivery.
• Promote positive work culture and ensure timely delivery of high-quality service.
• Manage vendor rotations and plan operations for assigned clients.

Skills

Communication skills

Interpersonal skills

People management

Ability to work under pressure

Education

Hotel Management diploma/degree

Job description

As an Associate Relationship Manager at SmartQ, your primary goal will be to lead and oversee a frontline Partner team of food service associates. In addition, the candidate must coordinate various tasks related to food production planning, engineering, and front-of-house services. Also, ensure all activities comply with Health Safety and Food Safety regulations.

Exercise general responsibilities to facilitate the efficient organization of the contract, aligning with contractual terms and conditions. Additionally, focus on enhancing the overall customer experience through effective management and service delivery.

Do you possess all these skills and wish to make an impact in the world of food and technology Join us now!

• Promote a positive work culture and ensure punctual delivery of high-quality service. Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
• Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
• Conduct food wastage analysis and implement cost-optimization initiatives.
• Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.
• Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
• Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
• Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.
• Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
• Manage vendor rotations and plan the operations for the assigned clients.

Qualifications:

• Graduate/Diploma in Hotel Management discipline.
• Overall 3+years of experience Internal.
• Proven experience in food industry.
• Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.
• The ability to handle pressure and meet deadlines.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience of working with food, technology and people management
• Result-oriented and accountability
• Proven experience in managing successful teams in a similar environment
• Excellent financial and application acumen
• Self-motivated, agile and ability to adapt to a changing environment

Message from CEO:

Weve come to realize that were not merely in the B2B Food service industry; were in the business of Capturing Hearts. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, lets play our part in making this world a more beautiful place.