Operations Executive

SmartQ; Gurugram District; On-site; INR 300,000 - 400,000; Full time

Benefits offered by this job

Travel reimbursements as per policy

Job summary

A leading B2B Food-Tech company is looking for an Operations Executive in Gurugram to ensure efficient day-to-day operations. The ideal candidate will have a strong work ethic, excellent communication skills, and experience in food management. Responsibilities include monitoring performance, optimizing processes, and collaborating with teams. A Graduate/Diploma in Hotel Management is required. The role demands flexibility, as the candidate will commute to client locations. Join us to transform corporate cafeterias into delightful spaces.

Qualifications

• Must possess a Basic Food Hygiene certificate.
• Ability to handle pressure and meet deadlines.
• Self-motivated and agile, able to adapt to changes.

Responsibilities

• Ensure smooth and efficient day-to-day operations.
• Monitor performance and maintain service standards.
• Collaborate with teams to address operational challenges.

Skills

Strong work ethic

Excellent communication skills

Interpersonal skills

Sound experience working with food and technology

Flexibility and adaptability

Knowledge of local language

Education

Graduate/Diploma in Hotel Management

Job description

SmartQ is a leading B2B Food‑Tech company built on four pillars: great people, great food, great experience, and greater good. With operations across 13 countries and recently acquired by Compass Group, we deliver innovative solutions to over 600 clients in the institutional food‑service space.

About the Role

As an Operations Executive, you will ensure smooth, efficient, and high‑quality day‑to‑day operations, monitor performance, coordinate with internal teams, maintain service standards, and ensure compliance with food safety and hygiene regulations.

Key Responsibilities

• Contribute to the development of operational strategies aligned with overall organizational goals.
• Collaborate with senior management to establish and implement policies and procedures.
• Identify areas for process optimization and efficiency improvements.
• Implement and monitor streamlined workflows and standardized procedures.
• Monitor and manage budgets, ensuring cost‑effectiveness in operations.
• Optimize resource utilization to maximize productivity.
• Collaborate with cross‑functional teams to address operational challenges.
• Identify potential risks to operations and implement mitigation strategies.
• Willingness to commute to client location, and carry out kitchen visits, owning two‑wheeler will be an added advantage.

Qualifications & Skills

• Strong work ethic, integrity and personal accountability to be a self‑starter and make independent decisions.
• The ability to handle pressure and meet deadlines.
• Flexibility and willingness to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience of working with food, technology and people management.
• Result‑oriented and accountability.
• Basic Food Hygiene certificate and knowledge of HSEQ standards.
• Excellent financial and application acumen.
• Self‑motivated, agile and ability to adapt to a changing environment.
• Graduate/Diploma in Hotel Management discipline.
• Knowledge of the local language is mandatory.
• The candidate will be required to work for 6 days a week.
• SmartQ will provide travel reimbursements as per travel policy.

Message from CEO

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts'. We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service, Quality Assurance, and Other

Industries

Food and Beverage Services, Food and Beverage Manufacturing, Hospitality