Executive - Last Mile

Pluckk; Navi Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

A leading food and beverage service company in Navi Mumbai is seeking an Executive – Last Mile to manage delivery operations. You will coordinate with 3PL partners, monitor shipment tracking, and resolve delivery issues to ensure high service levels. The ideal candidate has 2–5 years of experience in last-mile logistics and is familiar with GPS tracking and route optimization tools. This full-time role offers opportunities for growth in a dynamic environment.

Qualifications

• 2–5 years of experience in last mile logistics, dispatch, or delivery operations.
• Experience in e-commerce, FMCG, or 3PL operations is preferred.
• Familiarity with GPS tracking systems and route optimization tools.

Responsibilities

• Coordinate daily last mile dispatches with 3PL partners and internal fleet teams.
• Monitor real-time delivery tracking and resolve delivery exceptions.
• Support route planning and suggest improvements based on ground realities.
• Ensure timely pickups and deliveries aligned with SLAs.
• Collaborate with warehouse, dispatch, and customer service teams.
• Maintain daily MIS and assist in preparing delivery performance dashboards.

Skills

Experience in last mile logistics

Familiarity with GPS tracking systems

Route optimization skills

Excel proficiency

Job description

The Executive – Last Mile will support and manage last-mile delivery operations for Mumbai. The role involves coordinating with delivery partners, monitoring real-time shipment movement, resolving delivery exceptions, and ensuring smooth B2C order fulfilment. The incumbent will play a key role in maintaining high service levels, optimizing delivery timelines, and enhancing overall customer satisfaction through efficient last-mile execution.

Key Responsibilities

• Coordinate daily last mile dispatches with 3PL partners and internal fleet teams
• Monitor real-time delivery tracking and resolve delivery exceptions/escalations
• Support route planning and suggest improvements based on ground realities
• Ensure timely pickups and deliveries aligned with SLAs
• Collaborate with warehouse, dispatch, and customer service teams for smooth order handovers
• Maintain daily MIS and assist in preparing delivery performance dashboards

Requirements

• 2–5 years of experience in last mile logistics, dispatch, or delivery operations
• Experience in e-commerce, FMCG, or 3PL operations is preferred
• Familiarity with GPS tracking systems, route optimization tools, and Excel

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Food and Beverage Services

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Navi Mumbai, Maharashtra, India 21 hours ago