IT Infrastructure & Operations Manager

Tribeca Creators Llp; Mumbai; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Tribeca Creators Llp in Mumbai is seeking an experienced IT Infrastructure & Operations professional to manage desktops, laptops, networks, servers, security and IT assets across offices and project locations.

You will lead IT engineers, coordinate with vendors, and support senior management with secure devices and collaboration tools while ensuring rapid incident resolution and robust documentation.

Formación

• Experience in IT infrastructure/operations across desktops, networks, servers and security.
• Executive-level IT support experience preferred.
• Graduate IT/CS degree with relevant certifications a plus.

Responsabilidades

• Manage and maintain IT infrastructure across offices and project locations.
• Ensure smooth functioning of IT systems and timely incident resolution.
• Oversee hardware/software installation, upgrades and maintenance.
• Maintain IT asset inventory and lifecycle management.
• Guide and mentor junior IT staff and manage tickets.
• Coordinate with external vendors for infrastructure and support.
• Provide dedicated IT support to senior management and travel.
• Implement basic IT security practices and data protection.

Conocimientos

IT infrastructure

Windows ecosystem

Apple ecosystem

Microsoft 365

Surface devices

Troubleshooting

Networking

Vendor management

Mentoring

Executive support

Communication

Stakeholder management

Educación

Bachelors in IT/CS

Herramientas

Microsoft 365

Descripción del empleo

Key Responsibilities

IT Infrastructure & Operations

• Manage and maintain the organization's IT infrastructure, including desktops, laptops, networks, servers, Wi-Fi, printers, security systems and other IT assets.
• Ensure smooth functioning of IT systems across offices and project locations.
• Monitor IT infrastructure performance and proactively identify and resolve issues.
• Manage installation, configuration, upgrades and maintenance of hardware and software.
• Ensure timely resolution of IT incidents and service requests.
• Maintain IT asset inventory, documentation and lifecycle management.

Team Management & Support

• Guide and support junior IT engineers and IT support staff, including on-roll and off-roll resources.
• Allocate and monitor IT support tickets and ensure timely closure.
• Establish and maintain IT support processes and service standards.
• Coordinate with external IT vendors/service providers for infrastructure and support requirements.

Senior Management / Executive IT Support

• Provide dedicated and responsive IT support to Senior Management.
• Manage technology requirements for senior leadership, including:
• Apple MacBooks, iPhones and iPads
• Microsoft Surface devices
• Windows laptops/desktops
• Email, Microsoft 365 and collaboration tools
• Video conferencing and meeting-room technology
• Data transfer, device configuration and troubleshooting
• Ensure quick resolution of critical IT issues faced by senior management.
• Support executives during travel, meetings, presentations and other business-critical requirements.

IT Security & Compliance

• Implement and monitor basic IT security practices, access controls and endpoint security.
• Ensure appropriate user access, device security, backups and data protection.
• Coordinate with relevant teams/vendors for cybersecurity and compliance requirements.
• Maintain proper IT documentation, SOPs and asset records.

Key Skills & Competencies

• Strong knowledge of IT infrastructure and IT operations
• Hands-on experience with Windows and Apple ecosystems
• Good knowledge of Microsoft 365 / Office 365
• Experience with Microsoft Surface devices
• Strong troubleshooting and problem-solving skills
• Knowledge of networking, hardware, software and endpoint management
• Vendor and IT service management experience
• Ability to manage and mentor junior IT resources
• Strong communication and interpersonal skills
• Excellent stakeholder-management skills
• Ability to handle confidential and sensitive requirements of senior management
• Strong sense of urgency and ownership, particularly for executive support

Experience & Qualification

• Experience: 58 years in IT Infrastructure / IT Operations / IT Support
• Experience in providing executive-level / senior management IT support will be preferred.
• Graduate degree/diploma in IT, Computer Science, Electronics or a related field.
• Relevant IT certifications will be an added advantage.