Associate Manager / Manager - IT Operations & Infrastructure

Incorp Advisory Services; Navi Mumbai; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Incorp Advisory Services in Navi Mumbai seeks an IT Operations Lead to manage L2 support, assets, onboarding/offboarding, and a 4–5 person team. You will oversee Microsoft 365, Intune, Entra ID, and Windows administration, while coordinating network and security tasks.

The role covers backup, CCTV, IT audits, vendor coordination, and compliance alignment, with hands-on technical and leadership responsibilities in a dynamic workspace.

Qualifications

• Experience administering Microsoft 365 and Intune in an enterprise environment.
• Strong Windows server and client administration skills.
• Exposure to IT audit, risk, and compliance concepts is beneficial.

Responsibilities

• Provide L2 support for hardware, software, and network issues.
• Manage IT assets, laptops, and inventory records.
• Support onboarding and offboarding processes.
• Ensure timely closure of helpdesk tickets.
• Lead a team of 4-5 IT support and infra engineers.
• Maintain asset inventory and lifecycle management.
• Administer Microsoft 365 users and licenses.
• Manage Intune enrolled devices and policies.
• Deploy apps and updates via Intune.
• Support Teams, OneDrive, SharePoint, and Outlook.
• Monitor LAN/WAN, VPN, Wi-Fi connectivity.
• Coordinate with network vendors for issue resolution.
• Support firewall administration and policy mgmt.
• Maintain network documentation.
• Monitor antivirus/endpoint status and remediation.
• Assist in patch management and MFA/user access.
• Monitor daily backup jobs and verification.
• Coordinate CCTV operations and security systems.
• Maintain IT documentation and audit readiness.
• Coordinate with vendors for hardware procurement and AMC/warranty renewals.

Skills

Microsoft 365 Administration

Microsoft Intune

Entra ID (Azure AD)

Windows Administration

Networking (DNS, DHCP, VPN)

Firewall Knowledge

Antivirus & Endpoint Security

Backup Management

IT Asset Management

IT Audit & Compliance Understanding

Troubleshooting

Job description

Key Responsibilities

IT Operations & User Support

• Provide L2 support for hardware, software, and network-related issues.
• Manage IT assets, laptop allocation, and inventory records.
• Support onboarding and offboarding activities.
• Ensure timely closure of helpdesk tickets.
• Manage and lead a team of 4-5 IT support and infrastructure engineers.
• Maintain IT asset inventory and lifecycle management

Microsoft 365 & Intune

• Administer Microsoft 365 users and licenses.
• Manage Intune enrolled devices and compliance policies.
• Deploy applications and security updates through Intune.
• Support Teams, OneDrive, SharePoint, and Outlook.

Network & Firewall Infrastructure

• Monitor LAN, WAN, Wi-Fi, VPN, and Internet connectivity.
• Coordinate with network and ISP vendors for issue resolution.
• Support firewall administration and policy management.
• Maintain network documentation.

Security & Antivirus

• Monitor antivirus and endpoint security status.
• Assist in vulnerability remediation and patch management.
• Support MFA and user access management.

Backup & Disaster Recovery

• Monitor daily backup jobs.
• Coordinate restoration testing and backup verification.
• Maintain backup reports and records.
• Maintain backup retention and compliance requirements.

CCTV & Physical Security

• Coordinate CCTV operations and maintenance.
• Support office IT infrastructure and security systems.

IT Compliance Support

• Maintain IT documentation and asset registers.
• Support internal and external IT audits.
• Assist in policy reviews and compliance requirements.

Vendor Coordination

• Coordinate with vendors for hardware procurement and support.
• Track AMC and warranty renewals.

Required Skills

• Microsoft 365 Administration
• Microsoft Intune
• Entra ID (Azure AD)
• Windows Administration
• Networking (DNS, DHCP, VPN)
• Firewall Knowledge (Sophos Preferred)
• Antivirus & Endpoint Security
• Backup Management
• IT Asset Management
• Basic IT Audit & Compliance Understanding
• Good troubleshooting skills