Technical Support Analyst

QSC; Bengaluru; On-site; INR 500,000 - 750,000; Full time

Job summary

QSC in Bengaluru, India seeks an experienced Technical Support Specialist to join the IT Operations team. You will deliver L1/L2 IT Helpdesk support, manage endpoint devices, and administer Microsoft technologies to ensure seamless IT operations.

The role requires hands‑on experience supporting enterprise IT environments, strong troubleshooting, and excellent customer service skills.

Qualifications

• Minimum 3 years of experience in IT Support, Desktop Support, Service Desk, or IT Operations.
• Hands-on experience with Microsoft 365 productivity and security services.
• Strong knowledge of Exchange Online, Entra ID, AD, and Intune.
• Experience diagnosing Windows OS, networks, and remote connectivity.
• Excellent problem-solving and customer service skills.

Responsibilities

• Provide L1/L2 IT Helpdesk support for hardware, software, network, and VPN issues.
• Configure and deploy computers, software, and endpoint devices.
• Administer Microsoft 365, Exchange Online, Entra ID, AD, and Intune.
• Manage user onboarding, access provisioning, and account security.
• Monitor IT infrastructure and collaborate with regional/global IT teams.
• Maintain technical documentation and deliver high-quality end-user support.

Skills

IT Support

Desktop Support

Customer Service

Troubleshooting

Remote Support

Education

Bachelor of Engineering

Tools

Microsoft 365

Exchange Online

Entra ID (Azure AD)

Active Directory

Intune

VPN

Job description

Job Summary

We are seeking an experienced Technical Support Specialist to join the IT Operations team. As a frontline member of the IT organization, you will be responsible for delivering Level 1 and Level 2 technical support to employees, managing endpoint devices, administering Microsoft technologies, and ensuring seamless IT operations. This role requires strong troubleshooting abilities, excellent customer service skills, and hands‑on experience supporting enterprise IT environments.

Key Tasks Responsibilities (Essential Functions)

• Provide L1/L2 IT Helpdesk support, resolving and escalating hardware, software, network, VPN, Wi‑Fi, printer, and remote-access issues.
• Configure and deploy computers, software, and endpoint devices.
• Administer Microsoft 365, Exchange Online, Entra ID (Azure AD), Active Directory, and Intune.
• Manage user onboarding/offboarding, account provisioning, access, permissions, and authentication.Manage endpoint compliance, application deployment, and device policies through Intune.
• Handle IT procurement, vendor coordination, licensing, warranties, AMC renewals, and subscriptions.Maintain IT asset inventory, audits, warranty records, and compliance documentation.
• Support AV systems, conferencing solutions, and Microsoft Teams Rooms (MTR).
• Monitor IT infrastructure and networks and collaborate with regional/global IT teams on projects and deployments.
• Maintain technical documentation and provide responsive, high-quality end-user support.

Education (minimum education required)

Bachelor of Engineering

Skills and Minimum Experience Required

• Minimum 3 years of experience in IT Support, Desktop Support, Service Desk, or IT Operations.
• Hands‑on experience administering Microsoft 365 and associated services.
• Strong working knowledge of Exchange Online, Microsoft Entra ID (Azure AD), Active Directory, and Microsoft Intune.
• Experience troubleshooting Windows operating systems, endpoint devices, networking, and connectivity issues.
• Experience providing remote support and managing enterprise end‑user environments.
• Strong problem-solving, communication, and customer service skills.

Preferred Skills and Experience

• Microsoft 365 Administration
• Exchange Online
• Microsoft Entra ID (Azure AD)
• Active Directory
• Microsoft Intune
• Endpoint Management
• Microsoft Teams Rooms (MTR)
• Audio‑Visual (AV) Support
• IT Asset Management

Disclaimer: This job and Location posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.