Executive Housekeeper

Accor; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accor in Hyderabad is seeking an Executive Housekeeper to lead the hotel’s Housekeeping Department, ensuring top standards of cleanliness, safety, and guest satisfaction across guest rooms and public areas.

The role requires managing staffing, schedules, inventory, and budgets, plus training staff and coordinating with Front Office, Engineering, and F&B. Strong English, Opera/Smile PMS proficiency, and hands-on leadership are essential.

Qualifications

• Diploma/Degree in Hospitality Management or related field preferred.
• Experience in housekeeping operations and leadership in 4/5-star hotels or luxury resorts.
• Strong English communication for cross-department coordination.

Responsibilities

• Plan, organize, and supervise daily housekeeping operations.
• Ensure guest rooms and public areas meet established cleanliness standards.
• Coordinate with Front Office regarding room status and guest requests.
• Recruit, train, coach, and develop housekeeping staff.
• Prepare staff schedules and daily work plans.
• Monitor performance, attendance, grooming, and discipline.
• Maintain safety, hygiene, and cost-control standards.
• Prepare reports and coordinate with multiple departments.

Skills

English

PMS Opera

PMS Smile

Cost control

Inventory management

Labor scheduling

Staff training

Team coordination

Education

Diploma/Degree in Hospitality Management

Tools

Opera PMS

Smile PMS

MS Office

Job description

The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction.

Key Responsibilities

1. Housekeeping Operations

Plan, organize, and supervise daily housekeeping operations.

Ensure guest rooms and public areas meet established cleanliness and presentation standards.

Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities.

Ensure rooms are prepared and released according to hotel standards and operational requirements.

Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests.

Establish and maintain effective cleaning procedures, checklists, and quality standards.

Ensure proper handling of lost and found items.

Recruit, train, coach, and develop housekeeping employees.

Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs.

Conduct daily briefings and communicate operational priorities to the team.

Monitor employee performance, attendance, grooming, and discipline.

Provide regular performance feedback and recommend training or development programs.

Maintain a positive, professional, and service-oriented working environment.

3. Quality & Guest Satisfaction

Maintain consistent hotel cleanliness and housekeeping standards.

Respond promptly to guest complaints and special requests related to housekeeping.

Follow up on guest feedback and implement corrective actions where required.

Work closely with other departments to resolve guest and operational issues.

Support the hotel's guest satisfaction and service quality objectives.

4. Inventory & Cost Control

Monitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment.

Maintain appropriate inventory levels and establish par-stock requirements.

Control departmental expenses and minimize unnecessary consumption and wastage.

Conduct regular inventory and linen counts.

Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.

Work with Purchasing and Finance to manage departmental procurement and budgets.

5. Hygiene, Safety & Compliance

Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards.

Ensure cleaning chemicals are stored, labeled, and used correctly.

Conduct regular checks of housekeeping equipment and work areas.

Ensure employees follow proper occupational health and safety procedures.

Implement appropriate procedures for emergencies, accidents, and hazardous situations.

6. Administration & Reporting

Prepare housekeeping departmental reports, schedules, forecasts, and budgets.

Monitor occupancy-related staffing requirements and productivity.

Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found.

Participate in management meetings and communicate departmental performance and challenges.

Develop and update housekeeping SOPs and operational procedures.

Coordinate closely with Front Office, Engineering, Food & Beverage, Security, Human Resources, and other departments.

Communicate room maintenance issues to Engineering and follow up until completion.

Support hotel events, VIP arrivals, group arrivals, and special functions.

Participate in hotel-wide projects and initiatives as assigned by management.

Key Performance Indicators (KPIs)

Guest satisfaction and housekeeping-related guest feedback

Guest room cleanliness scores

Public area cleanliness standards

Room turnaround and readiness

Departmental budget and cost control

Linen and amenity consumption

Staff attendance and turnover

Training completion and employee performance

Compliance with hygiene, safety, and hotel SOPs

Qualifications

Knowledge and Experience

• Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)
• Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards
• Minimum 3-5 years of experience as Executive Housekeeper or Assistant Executive Housekeeper in 4/5-star hotels or luxury resorts
• Good command of English (especially for cross-department communication and handling guest requests)
• Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking
• Strong grasp of cost control, inventory management (linen, amenities), and labor scheduling
• Hands‑on leader who can lead by example and train staff on standard operating procedures (SOPs)
• Sharp eye for detail, cleanliness, and room presentation standards
• Problem‑solving mindset to handle guest complaints and room maintenance issues quickly
• Ability to work under pressure, manage tight room turnaround times during peak seasons/full house
• Physically fit and energetic, capable of conducting daily physical inspections of rooms and public areas
• Great team connector with strong communication skills to coordinate smoothly with Front Office and Engineering
• Polished appearance and professional grooming standards at all times