Executive Housekeeper

Accor; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Novotel Mumbai Juhu Beach, part of Accor, seeks a hospitality professional to manage administration, guest services, financials, operations and personnel across departments. The role focuses on maintaining statutory compliance, systems for standards, and continuous improvement in guest and staff satisfaction, inventory control, budgeting and policy implementation.

Based at the beachfront property in Mumbai, you will lead cross-functional teams, ensure health and safety compliance, train staff,

Responsibilities

• Ensure that all departmental statutory requirements are adhered to.
• Set up systems to ensure implementation of organisational standards of guest and associate satisfaction.
• Set up systems, train and implement to ensure meeting of required standards of guests satisfaction.
• Track Guest Satisfaction scores on a monthly basis and focus on areas of deficiency.
• Optimum Stock Management: ensuring timely ordering of all supplies to minimize overstocking or unavailable items by setting up a system with the Purchase Manager.
• Production and implementation of annual budgets to ensure organizational profitability.
• Managing, monitoring and controlling all inventories of operating equipment, linen and uniforms ensuring par stocks are maintained and costs are controlled.
• Resource Management to maximize performance and efficiency: Optimum ordering and efficient management of all resources available.
• Compliance with Health & Safety Legislations: Training and implementation of all applicable policies.
• Writing & Implementing Policies and Procedures: Ensuring adequate training is imparted to all associates.
• Ensuring all departmental communication standards are met.
• Hiring of team members, as per the HR plan of the organization.
• Devising, Implementing & Delivering in-house training to ensure high level of employee satisfaction and efficiency.
• Creating an environment promoting employee loyalty & pride and encouraging associates to have high levels of commitment.
• Ensuring redressal of any associate complaints / issues

Job description

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines. Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea.

Job Description

Main Duties

Administration

• Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
• Departmental Systems: Set up systems to ensure implementation of organisational standards of guest and associate satisfaction.

Customer Service

• Set up systems, train and implement the same to ensure meeting of required standards of guests satisfaction
• Track Guest Satisfaction scores on a monthly basis and focus on areas of deficiency

Financial

• Optimum Stock Management: Ensuring the timely ordering of all supplies to minimize overstocking or unavailable items by setting up a system with the Purchase Manager.
• Production and implementation of annual budgets to ensure organizational profitability
• Managing, monitoring and controlling all inventories of operating equipment, linen and uniforms ensuring par stocks are maintained and costs are controlled.

Operational

• Resource Management to maximize performance and efficiency: Optimum ordering and efficient management of all resources available
• Compliance with Health & Safety Legislations: Training and implementation of all applicable policies
• Writing & Implementing Policies and Procedures: Ensuring adequate training is imparted to all associates.
• Ensuring all departmental communication standards are met

Personnel

• Hiring of team members, as per the HR plan of the organization
• Devising, Implementing & Delivering in-house training to ensure high level of employee satisfaction and efficiency.
• Creating an environment promoting employee loyalty & pride and encouraging associates to have high levels of commitment.
• Ensuring redressal of any associate complaints / issues