Duty Manager

Accor; Khopoli; On-site; INR 600,000 - 800,000; Full time

Job summary

Accor in Khopoli, India, seeks a skilled Duty Manager to oversee daily front office operations, guest services, and VIP guest handling. You will lead the front desk, concierge, and guest relations teams to ensure a smooth and memorable stay.

You will coordinate with other departments, balance daily financials, train staff, and pursue upselling opportunities to boost revenue while maintaining high standards of safety and SOPs.

Qualifications

• Experience managing front office operations in a hotel.
• Strong customer service and guest query handling.
• Ability to coordinate across departments.
• Experience with VIP guest handling and courtesies.
• Knowledge of safety and SOP compliance.

Responsibilities

• Manage daily front office operations including reception and concierge.
• Ensure high standards of guest service and address inquiries.
• Coordinate with departments for seamless hotel operations.
• Oversee check-in/check-out and optimize occupancy.
• Lead staff training and performance evaluations.
• Handle VIP guests and authorize special courtesies.
• Balance daily financial transactions and reports.
• Promote upselling to enhance revenue.

Skills

Guest service excellence

Team collaboration

Self-motivation

Professional appearance

Job description

Company Description

"Why work for Accor?"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a highly skilled and customer-focused Duty Manager to join our team in Khopoli, , India. As a Duty Manager, you will be responsible for overseeing the smooth operation of our hotel, ensuring exceptional guest experiences, and leading our front office team.

• Manage daily front office operations, including reception, concierge, and guest services
• Ensure high standards of customer service and address guest inquiries and complaints promptly
• Coordinate with various departments to maintain seamless hotel operations
• Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction
• Manage room inventory and maximize occupancy rates
• Conduct regular staff training and performance evaluations
• Handle VIP guests and authorize special courtesies when appropriate
• Ensure compliance with hotel policies, safety regulations, and standard operating procedures
• Monitor and balance daily financial transactions and reports
• Maintain cleanliness and presentation standards in all front office areas
• Conduct regular inspections of guest rooms and public areas
• Resolve conflicts and make decisions in high-pressure situations
• Promote upselling opportunities to enhance revenue

Additional Information

• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times