Assistant Manager Housekeeping

SmartRecruiters, Inc.; New Town; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning and development programs

Career growth across properties

CSR and ESG involvement

Job summary

Accor is seeking an experienced Housekeeping Manager to lead the hotel’s housekeeping team and uphold top-tier cleanliness and guest satisfaction. You will coordinate with all departments, manage staffing and budgets, and drive safety and training initiatives to ensure seamless operations across all areas of the property.

The role requires strong leadership, meticulous attention to detail, and a proactive approach to maintaining high standards in guest rooms, public areas, and back-of-house

Qualifications

• Proven leadership in hotel housekeeping operations.
• Strong planning, budgeting and scheduling abilities.
• Experience training and developing housekeeping staff.
• Excellent guest service focus and safety awareness.

Responsibilities

• Assist Executive Housekeeper in directing all housekeeping activities to ensure cleanliness and guest satisfaction.
• Assign duties, inspect work, investigate complaints and take corrective action.
• Establish standards and procedures for housekeeping and plan staff schedules.
• Coordinate with all hotel departments to ensure service quality and productivity.
• Maintain staffing levels to consistently deliver excellent guest service.
• Oversee safety, training, and development of housekeeping staff.
• Manage inventory, supplies, and cost controls within budget guidelines.
• Inspect rooms and public areas to ensure cleanliness and maintenance standards.
• Prepare annual business plans and contribute to budget management.

Skills

Leadership

Housekeeping management

Staff training

Budgeting

Scheduling

Interdepartmental coordination

Guest service orientation

Job description

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Job Description

• Assist the Executive Housekeeper in managing and directing all
  Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
• To assign duties, inspect work, and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
• Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
• To direct and control the Housekeeping operations and staff of the Housekeeping department.
• hotel should be brought to the attention of the Management.
• Assist the Executive Housekeeper to plan and coordinate the activities of housekeeping supervisors and the team.
• Establish and maintain seamless co‑ordination & co‑operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Maintain appropriate staffing levels in order to consistently provide excellent guest service.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Assist the Executive Housekeeper to formulate yearly business plan and budget.
• Ensure to maintain department budget within established guidelines and explain monthly variances.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Maintain cost controls through proper scheduling and inventory management.
• Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipments are clean and in a good condition.
• Ensure to maintain appropriate grooming standards in hygiene, uniforms, appearance, posture and conduct of the Housekeeping personnel.
• Inspect all renovation projects and ensure rooms are defect free prior to release.
• Assist in all inventories and ensure to coordinate the training programes.
• Coordinate all repairs & refurbishments.
• Ensure to conduct daily briefings in order to provide effective and efficient services.
• Conduct follow‑up to ensure that high standards of quality are maintained and that all procedures are adhered to.
• Ensure to inspect the rooms on a regular basis.
• Coordinate operations with Department coordinators, supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Coordinate the making of new uniforms and also maintain the records of condemn linen and uniforms.
• Ensure that all records regarding uniforms are maintained.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Ensure that preventative maintenance of furniture, carpeting, equipment and supplies is an on‑going process.
• Ensure that the highest standards of cleanliness, maintenance and safety are practiced in the Housekeeping department and in all other areas of the hotel.
• To plan and organize the operations to effectively achieve and maintain the established standards of cleanliness in interiors, guest rooms, corridors, public areas and back of the house areas.
• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;
• Ability to accept responsibility;
• Self confidence, motivation, drive and tenacity;
• Ability to enhance organizational performance;
• Ability to clearly delegate tasks and responsibilities;
• Ability to think strategically, inductively, and creatively;
• And the propensity to recognize and acknowledge other peoples’ ideas.
• During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
• You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor's learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.