Executive Housekeeper

Lohono Stays; Goa; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Lohono Stays in Goa is seeking an experienced Head of Housekeeping to lead and manage the entire housekeeping function across all units in Goa. You will design SOPs, build and mentor a high-performing team, and ensure luxury standards of cleanliness and presentation.

You will oversee audits, safety compliance, inventory, and vendor relations, driving improvements while maintaining budget discipline and guest satisfaction.

Qualifications

• 12–15 years of housekeeping experience with 3–5 years in a leadership role.
• Degree in Hotel Management; specialization in housekeeping is preferred.
• Strong knowledge of luxury cleaning standards, products, tools and equipment.
• Inventory management and budgeting capabilities.
• Familiarity with health and safety protocols and audit requirements.
• Leadership and team management capabilities.
• Meticulous attention to detail and high standards of cleanliness.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with calm under pressure.
• Service-oriented, flexible, and committed to luxury guest experience.

Responsibilities

• Lead, supervise, and manage the housekeeping function across Goa, ensuring high standards.
• Design and implement SOPs for daily, deep, and periodic cleaning routines.
• Build, train, and mentor a housekeeping team including Deputy Housekeepers, Supervisors, and Associates.
• Conduct regular audits and shared spaces to ensure safety and aesthetic standards.
• Forecast manpower and oversee rosters, leave planning, and shifts.
• Manage inventory of linen, cleaning supplies, guest amenities, and equipment.
• Handle guest requests, complaints, or feedback related to housekeeping.
• Collaborate with Engineering, GR, and F&B for smooth operations.
• Oversee vendor relationships for laundry, linen, deep cleaning, and pest control.
• Drive continuous improvement through training, coaching, and performance reviews.
• Lead pre-opening setup, post-renovation cleaning, and seasonal prep.
• Track costs and contribute to budget planning and cost optimization.
• Ensure adherence to safety, sanitation, and government health regulations.

Skills

Leadership

Strong leadership

Team management

Attention to detail

Communication skills

Problem solving

Customer service

Flexibility

Budgeting

Safety protocols

Inventory management

Quality standards

Education

Hotel Management degree

Tools

Cleaning equipment

Laundry equipment

Pest control tools

Job description

• Lead, supervise, and manage the housekeeping function across Goa, ensuring consistently high standards of cleanliness, hygiene, and presentation.
• Design and implement SOPs for daily, deep, and periodic cleaningroutines in alignment with luxury service expectations.
• Build, train, and mentor a high-performing housekeeping team, including Deputy Housekeepers, Supervisors, and Associates.
• Conduct regular audits and shared spacesto ensure compliance with safety, hygiene, and aesthetic standards.
• Forecast housekeeping manpower and resource requirements; oversee duty rosters,leave planning, and shift allocations.
• Manage inventory of linen, cleaning supplies,guest amenities, and housekeeping equipment—ensure optimum stock levels and prevent pilferage.
• Handle guest requests, complaints, or feedback relatedto housekeeping with promptness and professionalism.
• Collaborate with other departments (Engineering, GR, F&B) to ensure smooth operations and address inter-departmental housekeeping needs.
• Oversee vendor relationships for laundry, linen,deep cleaning, and pest control services—ensure quality and timely delivery.
• Drive continuous improvement throughregular training sessions,on-job coaching, and performance reviews.
• Lead pre-opening setup, post-renovation deep cleaning, and seasonal preparation (e.g., pre-monsoon maintenance).
• Track housekeeping costs and contribute to budget planningand cost optimization while maintaining service quality.
• Ensure adherence to safety,sanitation, and government health regulations across all units.

Key Requirements:

Education: Degree in Hotel Management (preferred with specialization in Housekeeping or Accommodation Operations)

Experience:

12-15 years of experience in Housekeeping operations with 3–5 years in a leadership or HOD capacity, preferably in luxury hospitality or resorts.

Technical Skills:

• Strong knowledge of luxurycleaning standards, products,tools, and equipment
• Inventory management and budgeting capabilities
• Familiarity with health and safety protocolsand audit requirements
• Strong leadership and team management capabilities
• Meticulous attention to detail and high standards of cleanliness
• Excellent communication and interpersonal skills
• Problem-solving mindsetwith the abilityto remain calm under pressure
• Service-oriented, flexible, and committed to delivering a luxury experience