Executive - Front Office

Cushman & Wakefield; Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

Cushman & Wakefield in Pune, India seeks an Executive - Front Office to greet visitors, manage reception duties, and coordinate with internal teams. The role emphasizes professional communication, visitor control, and efficient admin support in a corporate office environment.

The candidate should have 1–3 years of front office or customer service experience, with strong MS Office skills and a customer‑focused attitude. Knowledge of security protocols and meeting room administration is a plus.

Qualifications

• Good communication skills in English, Hindi, and local language preferred.
• Graduate or 12th pass with relevant experience in front office.
• Experience in corporate offices or facility management is a plus.

Responsibilities

• Greet visitors and guests in a professional manner and manage entry/exit.
• Handle front desk queries and route calls to appropriate departments.

Skills

Communication skills

Customer service

Multitasking

Telephone etiquette

Front desk ops

Professional appearance

Education

Graduate

12th Pass

Tools

MS Outlook

Excel

Word

Job description

Job Title

Executive - Front Office

Job Description Summary

Job Description

Key Responsibilities:

• Front Desk & Visitor Management
• Greet and welcome visitors, guests, and clients in a professional and courteous manner
• Manage visitor entries, ID issuance, and access control as per site security protocols
• Coordinate with security for visitor movement and approvals
• Handle incoming and outgoing courier, parcels, and mail
• Communication & Coordination
• Attend and direct incoming calls to the concerned departments
• Maintain communication with internal teams, vendors, and facility staff
• Respond to general inquiries and elevate issues when required
• Helpdesk & Administrative Support
• Log service requests and complaints in the helpdesk system (if applicable)
• Coordinate with housekeeping, security, and engineering teams for issue resolution
• Maintain front office records, registers, and reports
• Assist in meeting room bookings, guest seating, and administrative arrangements
• Client & Employee Support
• Support onboarding of new employees and managing guest visits
• Ensure smooth coordination during client visits, audits, and reviews
• Maintain high service standards and professionalism at all times
• Compliance & Hygiene
• Ensure reception and front office area is well maintained, clean, and presentable
• Adhere to company policies, safety norms, and confidentiality standards
• Educational Qualification
• Graduate / 12th Pass (Graduate preferred)
• Experience
• 1–3 years of experience in a front office, reception, or customer service role
• Experience in corporate offices, IT parks, or facility management setups preferred
• Required Skills & Competencies
• Good communication skills (English, Hindi & local language preferred)
• Pleasant personality with customer‑focused attitude
• Basic computer knowledge (MS Outlook, Excel, Word)
• Ability to multitask and handle work pressure
• Professional appearance and telephone etiquette

INCO: “Cushman & Wakefield”