Executive Facility Soft Services

Newmark Real Estate; Pune District; On-site; INR 420,000 - 600,000; Full time

Job summary

Newmark Real Estate in Pune is seeking an Executive - Soft Services (Facility Management) with 2-4 years in FM soft services to oversee all soft services at the client site, ensuring high service standards, compliance, and client satisfaction. The role reports to the Facility Manager.

You will supervise housekeeping, pantry, front office, and vendor management; coordinate with clients, manage audits and cost control, and lead a trained soft services team across shifts, including weekends.

Qualifications

• 2-4 years of experience in FM soft services.
• Graduate or Hotel Management degree preferred.
• Location: Pune, India.

Responsibilities

• Supervise housekeeping staff, manage rosters and daily briefings per SOP.
• Oversee pantry operations, stock, vendor coordination, and hygiene.
• Manage front office & mailroom: reception, visitor management, meeting room oversight.
• Coordinate with vendors (manpower, pest control, horticulture, laundry) and track SLAs.
• Interact daily with clients, address complaints, and prepare reports (daily/weekly/monthly).
• Ensure compliance, EHS, and participate in audits; monitor costs and inventory.
• Train, support, and manage attrition for the soft services team; schedule shifts.

Skills

Communication

Client handling

People management

Problem solving

Team coordination

Education

Graduate / Hotel Management preferred

Tools

MS Excel

Job description

Job Title: Executive - Soft Services (Facility Management)

Location: Pune

Department: Facility Management - Operations

Experience: 2-4 years in FM soft services

Qualification: Graduate / Hotel Management preferred

Reports To: Facility Manager

Role Summary:

Responsible for managing and monitoring all soft services at the client site to ensure high service standards, compliance, and client satisfaction.

Key Responsibilities: Housekeeping Management: Supervise housekeeping staff, manage rosters, daily briefing, grooming checks and ensure cleaning as per SOP and checklistPantry & Cafeteria: Manage pantry operations, consumables stock, vendor coordination, and hygiene standardsFront Office & Mailroom: Oversee reception, visitor management, meeting room managementVendor Management: Coordinate with manpower, pest control, horticulture, laundry vendors. Track SLAs and service qualityClient Coordination: Daily client interaction, handle complaints, close tickets on time, prepare daily/weekly/monthly reportsCompliance & Audits: Ensure statutory compliance, EHS, and participate in internal and client auditsInventory & Cost Control: Manage consumables, assets, and control operational costsTeam Management: Training, performance monitoring and attrition control of soft services teamRequired

Technical Skills: Knowledge of FM soft services SOPs, MS Excel,

Soft Skills: Excellent communication, client handling, people management, problem solving

Other: Presentable, proactive, flexible for shifts and weekends

Preferred: Candidates with IFM company experience.