Executive - Facility

Cushman & Wakefield; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Cushman & Wakefield is seeking an Executive - Facility to oversee day-to-day soft service operations across academic blocks, admin areas, hostels, cafeterias, and event spaces. The role emphasizes hands-on supervision of housekeeping, attendance, rostering, and timely closure of service gaps.

You will coordinate vendor management, prepare weekly and monthly reports, support invoicing, and ensure compliance with SLAs and KPIs while driving service quality improvements across the campus facilities.

Job description

Job Title

Executive - Facility

Job Description Summary

Manage day-to-day soft service operations across academic blocks, administrative areas, hostels, common areas, cafeterias, event spaces and other campus facilities.

• Plan and coordinate housekeeping activities, manpower deployment, attendance, work allocation, inspections and timely closure of service gaps.
• Ensure critical room cleaning and hygiene standards are consistently maintained, including classrooms, laboratories, VIP areas, meeting rooms, auditorium, seminar halls, lounges and other high-priority areas.
• Coordinate end-to-end event management support including event readiness, venue setup, cleaning, manpower deployment, furniture shifting, signage/support arrangements, event-day operations and post-event restoration.
• Prepare and maintain weekly and monthly reports, Excel trackers and PPT presentations covering operations, manpower, service quality, events, complaints and action plans.
• Support monthly invoicing activities by coordinating supporting documents, attendance/service records and vendor-related inputs.
• Coordinate vendor management including service follow-up, performance monitoring, documentation and timely closure of vendor related issues.
• Conduct regular quality inspections, monitor client feedback, resolve complaints and drive proactive service improvement and accountability.
• Good working knowledge of MS Excel and PowerPoint, with ability to prepare weekly/monthly reports, trackers and presentations.
• Exposure to invoicing support, documentation and vendor coordination/management.
• Proactive, service-oriented and accountable, with good team supervision, problem-solving and follow-up skills

Job Description

• To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services
• To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits.
• To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure
• To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services
• To discuss and assist facility manager on monthly basis on the vendor performance matrix
• To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions.
• To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person.
• To make facility tour and list out all such actions needed.
• Prepare weekly rosters for Helpdesk, Front Office, and Mail Room and communicate in advance to the team.
• To adhere to Policies, Processes & procedures and also the statutory documents.
• To adhere to SLA & KPI as agreed.
• To coordinate with Engineering team for any such issues that needs their help.
• Provides daily oversight of the Space Administration Office. This office resolves various space related issues such as key requests, work orders, small projects, relocations, conference room reservations, environmental conditions etc
• Evaluates building and space uses and, after appropriate consultation, determines space allocations and assignments.
• Creates, coordinates, and facilitates business processes for maintaining accurate space information;

INCO: "Cushman & Wakefield"