Executive - Customer Care - BPO

Shashwath Solution; Pune District; Presencial; INR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Shashwath Solution in Pune is seeking Customer Care Executives to handle inquiries and problems for the company’s client base. You will use computer systems to provide professional service and respond to basic and complex customer contacts.

Roles include resolving issues, communicating with clients, and contributing to customer satisfaction while working in a blended Voice/Chat/Email environment, with 24/7 rotational shifts.

Formación

• 6 months BPO or Travel experience.
• Bachelor's Degree or Undergraduate dropouts.
• Excellent Written and spoken communication, business technical writing.
• Computer Skills - ability/experience using computer applications.
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts).
• Open to work in a blended environment (Voice & Chat/Email).

Responsabilidades

• Understands the various computer screens and how to utilize them effectively.
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Conocimientos

Customer Service

Customer Support

GDS

Amadeus

Customer Care

Educación

Bachelor's Degree or Undergraduate dropout

Descripción del empleo

Profile Summary

We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Education and Essential Experience

• 6 months BPO or Travel experience
• Bachelor's Degree or Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills - ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment (Voice &Chat/Email)

Key Enablers

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Accolades

• We train New Joiners on GDS (Amadeus).

Mandatory Key Skills

• Customer Service
• Customer Support
• GDS
• Amadeus
• Customer Care*