Executive - Customer Care

Shashwath Solution; Pune District; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Shashwath Solution in Pune is seeking a Customer Care Executive to handle inquiries and resolve issues for the company’s client base. You will use computer applications to provide professional service and maintain client satisfaction across channels, including voice, chat, and email.

Candidates should have at least 6 months BPO or travel experience, a Bachelor's degree or be undergraduate dropouts, and strong written and spoken communication.

Formación

• 6 months BPO or travel experience.
• Bachelor's degree or undergraduate dropout.
• Excellent written and spoken communication.
• Computer skills - ability/experience using computer applications.
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts).
• Open to work in a blended environment(Voice & Chat/Email).

Responsabilidades

• Understands the various computer screens and how to utilize them effectively.
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriately supervisory staff.
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
• Adheres to all company and specific Contact Center policies and procedures.
• Completes any work as assigned by Management.

Conocimientos

Communication skills

Customer service

Problem solving

Interpersonal skills

Educación

Bachelor's degree or undergraduate dropout

6 months BPO or Travel experience

Computer skills

Descripción del empleo

Profile Summary

• We are Looking for Customer Care Executives. S/He will handle customer service inquiries and problems associated with the servicing of company's client base. Answer all basic and routine customer contacts as well as more complex customer problems and/or complaints. Utilize computer applications to provide professional service

Primary Job Responsibility

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriately supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Education and Essential Experience

• 6 months BPO or Travel experience
• Bachelor's Degree or Undergraduate dropouts
• Excellent Written and spoken communication, business technical writing
• Computer Skills - ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
• Open to work in a blended environment(Voice &Chat/Email)

Key Enablers

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem solving skills.

Accolades

• We train New Joiners on GDS (Amadeus).