Front Desk Executive

Oncare; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Oncare is seeking a proactive Front Office Executive – Billing & TPA to join our hospital team. This role focuses on OPD/IP billing, TPA coordination, and delivering excellent patient service with strong communication and organizational skills.

You will greet patients, register records, schedule appointments, manage check-in/out, and ensure accurate billing alongside cash handling. Proficiency in HIS and MS Excel is valued to produce daily reports and maintain data integrity.

Qualifications

• Experience in hospital front office operations and billing workflows.
• Familiarity with OPD/IP billing and TPA/insurance processes.
• Strong communication and organizational skills.

Responsibilities

• Greet and assist patients and visitors professionally.
• Register new patients and maintain accurate records.
• Schedule, reschedule and confirm appointments; manage check-in/out.
• Generate OPD/IP/billing, and discharge bills; manage cash collection.
• Coordinate with doctors and departments for billing activities.
• Handle inquiries via phone, email, and in person.
• Prepare daily billing and MIS reports; maintain confidentiality.

Skills

OPD/IP billing

TPA/insurance coordination

Communication

Multitasking

Attention to detail

Education

Graduate (B.Com/BBA preferred)

Hospital Administration or Medical Billing certification (advantage)

Tools

MS Excel

MS Word

Hospital Information System (HIS)

Job description

We are looking for a proactive and customer-focused Front Office Executive – Billing & TPA to join our hospital team. The ideal candidate should have experience in hospital front office operations, OPD/IP billing, and TPA/insurance coordination, with excellent communication and organizational skills.

Welcome and assist patients and visitors professionally.

Register new patients and maintain accurate patient records.

Schedule, reschedule, and confirm patient appointments.

Manage patient check-in and check-out processes.

Handle patient inquiries via phone, email, and in person.

Generate OPD consultation, investigation, procedure, pharmacy, and daycare bills.

Prepare IP admission files and discharge billing.

Process advance payments, refunds, and final settlements.

Maintain daily billing and cash collection reports.

Coordinate with doctors, nursing, laboratory, pharmacy, and other departments for billing activities.

TPA & Insurance Coordination

Handle cashless and reimbursement insurance cases.

Collect and verify insurance-related documents.

Submit pre-authorizations to TPAs and insurance companies.

Coordinate with insurers for approvals, queries, and discharge clearances.

Upload medical records and billing documents on insurance portals.

Follow up on pending approvals and maintain claim documentation.

Administrative Responsibilities

Maintain patient records in the Hospital Information System (HIS).

Ensure compliance with hospital billing policies and insurance guidelines.

Coordinate daily reconciliation with the Accounts team.

Prepare daily MIS reports related to billing and TPA cases.

Maintain confidentiality of patient information.

Eligibility Education

Graduate in any discipline (B.Com/BBA preferred).

Certification in Hospital Administration or Medical Billing is an added advantage.

Required Skills

Knowledge of Hospital Information Systems (HIS).

Hands-on experience in OPD & IP billing.

Understanding of TPA and insurance claim processes.

Good communication and interpersonal skills.

Proficiency in MS Excel, MS Word, and email communication.

Ability to multitask and work under pressure.

Preferred Knowledge

Medical terminology.

NABH documentation practices.

Oncology billing (preferred).

Maintain billing accuracy of 99% or above.

Timely submission of insurance pre-authorizations.

Minimize billing errors and claim rejections.

Deliver excellent patient service at the front office.

Complete daily billing and cash reconciliation on time