Executive / Sr. Executive - Customer Relationship Management

JobItUs; Kolkata District; On-site; INR 350,000 - 550,000; Full time

Job summary

JobItUs is seeking an proactive Executive / Sr. Executive - Customer Relationship Management to manage customer interactions, address queries and provide effective solutions.

You will resolve issues, build strong client relationships and ensure a seamless experience through clear communication and problem-solving. Responsibilities include handling inbound calls, addressing inquiries, maintaining records, collaborating with internal teams, and driving high customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.

Responsibilities

• Handle inbound customer calls and respond promptly to client queries
• Address clients’ concerns effectively by providing accurate information and resolving issues in a professional and timely manner.
• Build and maintain strong relationships with clients by ensuring a high standard of customer service and support to ensure enhanced customer satisfaction.
• Coordinate with internal teams to resolve client concerns and ensure smooth communication between customers and the company.
• Maintain detailed records of customer interactions, feedback and resolutions for effective tracking and service improvement.
• Contribute to creating a seamless and positive customer experience through strong communication, problem-solving and relationship management skills.

Skills

Communication

Interpersonal skills

Finance terminology

English

Hindi

Regional language

Education

Bachelor's degree

Job description

Role Overview: We are looking to hire a proactive and customer-focused Executive / Sr. Executive - Customer Relationship Management to manage customer interactions, address queries and provide effective solutions to client concerns. The ideal candidate will be responsible for ensuring a seamless customer experience by resolving issues promptly, building strong client relationships and offering exceptional support through clear communication and problem-solving skills.

Key Responsibilities:

• Handle inbound customer calls and respond promptly to client queries
• Address clients’ concerns effectively by providing accurate information and resolving issues in a professional and timely manner.
• Build and maintain strong relationships with clients by ensuring a high standard of customer service and support to ensure enhanced customer satisfaction.
• Coordinate with internal teams to resolve client concerns and ensure smooth communication between customers and the company.
• Maintain detailed records of customer interactions, feedback and resolutions for effective tracking and service improvement.
• Contribute to creating a seamless and positive customer experience through strong communication, problem-solving and relationship management skills.

Qualifications:

• Bachelor's degree or equivalent experience in a relevant field.
• 2 to 4 years of prior industry-related customer relationship management experience.
• Strong communication and interpersonal skills.
• Understanding of finance and related terminology.
• Proficiency in English, Hindi and regional language.

Role Details:

• Industry Type: Financial Services / Advisory / Banking / Insurance
• Employment Type: Full Time, Permanent
• Shift: 9:30 AM - 6:30 PM (Work from Office)
• Working Days: Monday to Saturday (2nd and 4th Saturdays off)