Executive-Customer Service

BDP International; Hyderabad; On-site; INR 223,000 - 357,000; Full time

Job summary

PSA BDP invites applications for an Executive-Customer Service role in Hyderabad. The position is temporary and focuses on handling day-to-day customer operations, taking bookings with carriers, and providing shipment updates to customers.

Candidates should have a Bachelor's degree, 0-2 years in customer service, and strong Microsoft Office skills. This role offers exposure to global logistics with potential for growth within PSA BDP.

Qualifications

• Bachelor's degree or equivalent.
• 0-2 years of demonstrated experience in customer service.
• Proficiency in Microsoft Office applications and transport management systems.

Responsibilities

• In connection with customer day to day operations.
• Take booking requirements.
• Process booking with Carriers.
• Give plan to Transport team.
• Make align things with customs and transport team.
• Keep update customer on shipment flow.
• Trace and trace.
• Engage with customer on day-to-day requirements.
• Escalate to immediate pear – for any unresolved issues.
• Shipment update in system.
• Update Milestones and end the shipment cycle.

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

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Job Title

Executive-Customer Service

Education

Bachelor's Degree

Location

Executive

Category

Operations

Job Type

Temporary

Job Description

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Description:

• In connection with customer day to day operations
• Take booking requirements,
• Process booking with Carriers
• Give plan to Transport team
• Make align things with customs and transport team
• Keep update customer on shipment flow
• Trace and trace
• Engage with customer on day-to-day requirements
• Escalate to immediate pear – for any unresolved issues
• Shipment update in system
• Update Milestones and end the shipment cycle

Exemption Type

Job Requirements

Experience and Qualifications

• 0-2 years of demonstrated experience in customer serive
• Graduation
• High standard of c omputer literacy with Microsoft Office applications and relevant transport management applications.