Customer Care Executive

Rhea Healthcare; NTR; On-site; INR 220,000 - 420,000; Full time

Job summary

Rhea Healthcare in India is seeking a Front Desk/Receptionist to manage patient inquiries, booking, registration, and payments. You will coordinate appointments in Medics, greet visitors, and maintain clinic ambience.

The role emphasizes accurate record keeping, daily reporting, and ensuring smooth patient flow during peak hours while coordinating with doctors and other center staff.

Qualifications

• Handling telephonic inquiries from patients and recording details.
• Booking new and follow-up appointments online and in the Medics system.
• Collecting payments and generating receipts for patients.
• Assisting patients to fill registration forms and registering them in Medics.

Responsibilities

• Greet and welcome patients and visitors in person and over the phone.
• Manage patient flow to minimize waiting time during peak hours.
• Prepare and organize IVF files, lab reports, and SA reports for next day appointments.
• Retrieve lab reports and arrange in alphabetical order for consultants.

Skills

Telephone etiquette

Appointment scheduling

Billing & payments

Record keeping

Education

12th pass or Diploma in healthcare administration

Tools

Medics software

Job description

Job Description:

To remain well-groomed as per company policy.

• Handling telephonic inquiries of the patients and keeping a record of the same.
• Booking new and follow-up appointments of the patients online and directly in Medics.
• Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.
• Greeting and welcoming the patients/guests/consultants both voice and face-to face.
• Assisting patients to fill-up the registration form and then registering patients in Medics.
• Collecting payments and generating receipts for the patients.
• Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.
• Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.
• Following the patient flow as per standards and coordinating the same with other roles in the center.
• Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.
• Managing the patients waiting time in peak hours.
• Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee and notices).
• Monitoring the hygiene level of water counters and washrooms.
• Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.
• Participates in all events/promotions/training and development programs Obtaining and entering new patient demographics.
• Reviewing all forms for accuracy and completion according to Center policies prior to accepting.
• Billing for the patients and closure of account on daily basis before leaving.
• Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports).
• Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager.
• Appointment booking and follow ups for OPD patients.
• Rescheduling of the OPD appointments..
• Daily reports sending it to all concern department.