Executive - Branch Operations - Express Logistics

DP World; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

DP World in Chennai is seeking a Logistics/Operations professional responsible for loading/unloading, sorting documents, planning routes, and ensuring timely completion of pickups and deliveries.

You will maintain records, perform vehicle checks, comply with local regulations, manage inventory accuracy, and resolve customer queries while aiming to meet KPI targets.

Responsibilities

• Performs physical loading, unloading of trucks, containers, sorting of documents and ensuring timely completion.
• Sorts loads, documents, boxes in a logical flow to support optimal productivity on the delivery route.
• Plans the route, re-prioritizes stops, to complete pick-ups within Customer time-window and meet defined productivity targets.
• Highlights any difference to the agreed stop count and pro-actively balances routes with the pickup coordinator.
• Performs defined pre/post trip vehicle checks and prepares the vehicle inspection report.
• Adheres to warehousing, material handling, and shipping requirements by studying existing and new legislation.
• Ensures the accuracy and timely completion of necessary documents (delivery records, pick-up manifests, time-cards) and audits customer documents.
• Uses defined tools to perform accurate data scanning and transferring for performance tracking/compliance activities.
• Maintains ongoing vehicle and package security by following defined safety procedures.
• Deals with customer queries and requests, resolving or escalating as needed; looks for revenue and service improvements.
• Regularly checks inventory levels by physical counts and reconciles with data storage systems to ensure stock accuracy.
• Optimizes daily time management and prioritizes tasks, taking on additional responsibilities when possible.
• Contributes to team effort by achieving related results as needed to hit KPIs.
• Ensures KPIs are 100% achieved.

Job description

• Performs physical loading, unloading of trucks containers, sorting of documents and ensuring its timely completion.
• Sorts loads documents boxes in a logical flow to support optimal productivity on the delivery route.
• Plans the route, re-prioritizes stops, to effectively complete pick-ups within Customer time-window and to meet defined productivity targets.
• Highlights any difference to the agreed stop count and pro-actively seeks to balance routes with the pickup coordinator.
• Performs defined pre post trip vehicle checks and also prepares the vehicle inspection report.
• Adhere to state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation.
• Ensures the accuracy timely completion of necessary documents (delivery records, pick-up manifests, time-cards etc) audits customer documents (AWB, customs paperwork, commercial invoice etc) as well.
• Uses defined tools to perform accurate timely scanning, recording transferring of data for diverse types of performance tracking/compliance activities.
• Ensures the ongoing security of the vehicle packages by taking all precautions following defined safety security procedures.
• Effectively dealing with all the customer queries, requests and resolving the same if job remits else elevate the same to appropriate department.
• Pro-actively seeks opportunity to generate additional revenue improve customer satisfaction by identifying highlighting sales automation opportunities that support the customers business.
• Regularly check inventory levels by conducting physical counts reconciling with data storage system and ensure stock accuracy
• Optimises results by effectively managing own time throughout the day that includes prioritizing the sequence of tasks taking on additional responsibilities when possible.
• Contributes to team effort by accomplishing related results as needed.
• Ensure all KPIs are 100% achieved

Adhere to operational requirements for the required results.