Executive Assistant, Administrative Support Services

Kroll; Maharashtra; On-site; INR 650,000 - 900,000; Full time

Job summary

Kroll is seeking an Experienced Executive Assistant to support senior leaders, act as a service line SME for administrative tasks, and train our remote team. The role includes first level support and issue resolution for managers and remote staff, with a 6:30 pm IST to 3 am IST shift to align with global teams.

You will manage calendars, coordinate travel, prepare reports, and maintain CRM data while ensuring efficient operations for the Managing Directors and leadership.

Qualifications

• Experience assisting senior leaders and managing complex calendars.
• Strong written and verbal communication skills.
• Familiarity with CRM systems and travel arrangements.

Responsibilities

• Single point of contact & escalation for administrative services for the service line/location.
• Supports Executive Committee/Leadership (CXO level) with focus on specific services.
• Build expertise within service lines to extend support to senior leadership.
• Manage the request queue for the service line/location with remote team.
• Provide training support to other assistants assigned to the business.
• Manage and prioritize information flow (calls, contacts, emails).
• Organize travel and produce itineraries as applicable.
• Full secretarial and EA support to Managing Directors and wider team.
• Diary management and document management, including billing & engagement setup.

Skills

Executive support

Diary management

Communication skills

Remote work readiness

CRM management

Tools

MS Office

CRM systems

Job description

Executive Assistant Experienced Executive Assistant position to provide senior level managers support, act as a service line SME for administrative tasks and train our remote team. In addition to the standard executive assistant responsibilities, this position needs to provide first level support and issue resolution to managers and remote teams. To be successful in this role, we need a candidate who is well-organized, has great time management skills and is proactive in nature. The work timings for this role will be 6:30 pm IST to 3 am IST.

Day-to-day Responsibilities

• Single point of contact & escalation for assigned service line and/or location for administrative services
• Supports Executive Committee / Leadership (CXO level) with focus on specific services
• Build expertise within specific service business lines to extend support to senior leadership.
• Manage the request queue for the service line / location with the remote team
• Utilizing the assigned assistants to process administrative requests/tasks within their scope while focusing on the smooth operations in the office
• Provide constructive feedback received from other executive assistants and training support as needed to other assistants assigned to the business
• Manage and prioritize information flow in a timely and accurate manner i.e. calls, contacts, emails
• Support in organizing marketing events, webinars and internal team social events
• Full planning and organizing of client events
• Dealing with all incoming and outgoing post
• Maintenance of the client relationship management (CRM) database
• Support client needs, including billing, document management, engagement acceptance & set-up
• Organize travel and produce travel itineraries where applicable
• Full secretarial and EA support to the Managing Directors and wider team
• Diary management
• Any other tasks deemed necessary for the efficient running of the business

Essential Traits

• Previous experience of working with senior management and taking responsibility of projects
• Advanced skills in word, excel and PowerPoint
• Experience in similar field, i.e. financial services or accountancy
• Fast thinking, proactive and confident working unsupervised using own initiative
• Strong attention to detail and high levels of integrity
• Clear, precise and professional written and verbal communication skills.
• Ability to provide solutions to problems and resolve issues diplomatically.
• Capable of assisting in creating new and better client education and reporting systems.
• Ability to analyze data, determine trends and applications, and report them clearly and correctly.
• Capable of responding to stress in a fast-paced environment.
• Ability to be self-motivated and productive working remotely.
• Strong interpersonal skills and ability to quickly develop working relationships.
• Affable and enthusiastic attitude towards teamwork
• Ability to manage confidential, sensitive information

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit