Executive Assistant

Tata Electronics Pvt. Ltd.; Assam; On-site; INR 350,000 - 550,000; Full time

Job summary

Tata Electronics Pvt. Ltd. in Assam, India, is seeking a highly organized Personal Assistant to manage calendars, meetings, travel, and communications while ensuring smooth day-to-day operations. The role supports on-site visits, project tasks, and customer interactions, requiring discretion and strong MS Office skills.

You will collaborate with Sales, Manufacturing, and Product teams to deliver a seamless customer experience and timely follow-ups, with a focus on accuracy and efficiency.

Qualifications

• Experience supporting executives or senior managers.
• Excellent written and verbal communication.
• Proven ability to manage calendars and travel plans.
• Discretion and confidentiality in handling sensitive information.
• Experience coordinating on-site visits and customer interactions.
• Knowledge of the Assam region logistics is a plus.

Responsibilities

• Manage calendars and schedule meetings.
• Coordinate travel arrangements and itineraries.
• Handle emails, calls, and other communications.
• Prepare meeting agendas and document minutes.
• Support special projects and initiatives.
• Conduct research and prepare reports as requested.
• Assist with personal tasks as needed.
• Provide exceptional customer service across channels.
• Schedule and oversee on-site visits and post-visit follow-ups.
• Collaborate with Sales, Manufacturing, and Product teams.

Skills

Calendar Management

Communication

MS Office

Multitasking

Customer Service

Problem Solving

Teamwork

Empathy

On-site Visit Scheduling

Touchpoint Management

Tools

MS Office

Job description

About Us: Tata Semiconductor Assembly and Test (TSAT), part of Tata Electronics, is the first commercial OSAT in India. We are seeking a highly organized and proactive Personal Assistant in managing daily operations and ensuring smooth workflow.

Key Responsibilities:

• Administrative Support: Manage the calendar, schedule meetings, and coordinate travel arrangements.
• Communication: Handle correspondence, including emails, phone calls, and other communications.
• Meeting Preparation: Prepare agendas, take minutes, and follow up on action items from meetings.
• Project Management: Assist in the planning and execution of special projects and initiatives.
• Research: Conduct research and provide reports on various topics as requested.
• Confidentiality: Maintain the highest level of confidentiality and discretion in handling sensitive information.
• Personal Tasks: Assist with personal errands and tasks as needed.
• Customer Support: Provide exceptional customer service through various channels (in person, phone, email, chat) by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• On-Site Visit Scheduling: Coordinate and schedule on-site visits for customers, ensuring all logistics are handled efficiently.
• Site Visit Management: Oversee the management of on-site visits, including preparation, execution, and follow-up to ensure a positive customer experience.
• Customer Touchpoints Management: Manage and optimize customer touchpoints throughout their journey to ensure consistent and high-quality interactions – both in the sales pipeline and physical interactions when they visit us.
• Meeting management: Ensure minutes are recorded, and we answer queries and requests from customers.
• Feedback Management: Collect and analyze customer feedback to identify trends and areas for improvement. Implement strategies to enhance the overall customer experience.
• Problem Resolution: Handle customer complaints and issues promptly and effectively, ensuring a positive resolution and maintaining customer trust.
• Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and support to customers.
• Collaboration: Work closely with other departments (e.g., Sales, Manufacturing, Product Development) to ensure a seamless customer experience.
• Reporting: Generate and analyze reports on customer service metrics and present findings to management.

Skills:

• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Familiarity in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• High level of empathy and customer-centric mindset.
• Experience in scheduling and managing on-site visits.
• Ability to manage multiple customer touchpoints effectively.