Sr Manager - Customer Interaction Suite

Tata Communications; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Communications in Delhi seeks an Executive Assistant to the Head of Customer Interaction Suite, serving as strategic partner and operational anchor. The role interfaces with senior leaders, cross-functional teams, global partners, analysts, and customers, requiring discretion, judgement, and strong governance.

Key focus areas include coordinating strategic projects, managing calendars and travel, preparing leadership materials, tracking actions, and driving a culture of responsiveness and

Qualifications

• Bachelor's degree required; MBA preferred where possible.
• Demonstrated ability to manage projects and strategic workstreams.
• Experience in PMO, strategy, or business operations is a strong differentiator.
• Excellent verbal and written communication; proficiency in MS Office.

Responsibilities

• Lead coordination of key projects and strategic commitments, ensuring governance, milestone tracking, and timely closure.
• Build decision-ready reports, dashboards, and briefing documents by consolidating inputs across functions and geographies.
• Support the leaders strategic agenda through research, data analysis, and market intelligence.
• Manage the Head's calendar, communications, and travel ensuring time is allocated strategically to the highest priorities.
• Prepare and review all materials for leadership reviews, senior engagements, and external forums with a quality-first lens.
• Own action item tracking and follow-through across all commitments from the leader's office.
• Represent the Head's office credibly in multi-stakeholder settings, exercising sound judgement on escalations and sensitive matters.
• Build and sustain trust-based relationships across geographies, functions, and seniority levels.
• Own end-to-end planning and execution of periodic reviews / connects.
• Ensure the Head is consistently well-prepared with right context, materials, and people ahead of every commitment.
• Handle sensitive operational matters with full discretion and alignment to Tata's governance standards.
• Draft and manage leadership communications all-hands messages, internal announcements, and external-facing content.
• Plan and execute engagement forums and internal events with seamless end-to-end ownership.
• Act as a credible liaison across the organisation, driving a culture of responsiveness and collaboration.
• Proactive Ownership- Takes initiative ahead of the ask; demonstrates accountability with minimal supervision.
• Strategic Awareness- Connects market dynamics to day-to-day priorities.
• Structured Thinking- Breaks complex challenges into clear plans with disciplined follow-through.
• Emotional Intelligence- Maintains composure and discretion in sensitive situations.
• Collaborate Influence- Builds credibility across functions and regions.
• Agility Adaptability- Handles shifting priorities in a global environment.
• Confidentiality Integrity- Upholds high standards of discretion.

Skills

PMO Coordination

Executive Office Liaison

Stakeholder Management

Governance & Planning

Leadership Communication

Proactive Ownership

Confidentiality & Integrity

Education

Bachelor's degree

MBA or equivalent

Tools

MS Office Suite

Outlook

PowerPoint

Word

Excel

Job description

The Executive Assistant to the Head of Customer Interaction Suite is a role of strategic consequence,designed for a professional who canoperateas a trusted partner and operational anchor to a senior business leader. The person in this role will sit at the heart of the Customer Interaction Suite leadership office, serving as the primary interface between the Head and a wide range of internal and external stakeholders from cross-functional business heads and global partners to analysts and customers. This role demands sound judgement, business awareness, executional discipline, and an unwavering commitment to discretion and integrity.

1. Strategic Project PMO Support

• Lead coordination of key projects and strategic commitments, ensuring governance, milestone tracking, andtimelyclosure
• Build decision-ready reports, dashboards, and briefing documents byconsolidatinginputs across functions and geographies
• Support theleadersstrategic agenda through research, data analysis, and market intelligence

2. Executive Office Management

• Manage the Head''s calendar, communications, and travel ensuring time isallocatedstrategically tothe highest priorities
• Prepare and review all materials for leadership reviews, senior engagements, and external forums with a quality-first lens
• Own action item tracking and follow-through across all commitments from the leader''s office

3. Stakeholder Management

• Serve as the primary point of contact for the Head''s office across internal leadership, global partners, and external stakeholders including industry analysts
• Represent the Customer Interaction Suite function credibly in multi-stakeholder settings, exercising sound judgement on escalations and sensitive matters
• Build and sustain trust-based relationships across geographies, functions, and seniority levels

4. Business Rhythm Governance

• Own end-to-end planning and execution of periodic reviews / connects
• Ensure the Head is consistently well-prepared right context, right materials, right people ahead of every commitment
• Handle sensitive operational matters with full discretion and alignment to Tata''s governance standards

5. Leadership Communication Engagement

• Draft and manage leadership communications all-hands messages, internal announcements, and external-facing content
• Plan and execute engagement forums and internal events with seamless end-to-end ownership
• Act as a credible liaison across the organisation, driving a culture of responsiveness and collaboration
• • Proactive Ownership-Takes initiative ahead of the ask. Demonstrates full accountability with minimal supervision, and flags risks early always with a solution in hand.
  • Strategic Awareness-Brings genuine curiosity about the technology and enterprise business landscape. Connects broader market dynamics to the day-to-day priorities of the function, adding value beyond administrative support.
  • Structured Thinking-Breaks complex, multi-stakeholder challenges into clear plans and drives rigorous follow-through. Manages information, priorities, and timelines with clarity and discipline.
  • Emotional Intelligence-Maintainscomposure in high-pressure and ambiguous situations. Exercises discretion, empathy, and diplomacy particularly when navigating sensitive information and competing stakeholder interests.
  • Collaborate Influence-Builds credibility across functions, geographies, and levels. Drives decisions, follow-ups, andtimelyaction through clarity, professionalism, and collaborative persuasion.
  • Agility Adaptability-Manages shifting priorities and last-minute changes with grace. Flexes approach and schedule to meet the demands of a global, fast-paced business environment.
  • Confidentiality Integrity-Upholds the highest standards of discretion in all business-critical matters. Demonstrates strong personal ethics and consistentalignment with Tata''s values in every interaction.
• • MBA or equivalent post-graduate qualification from a reputed institution (preferred);Bachelor''sdegree as a minimum
  • 57 years of experience in an Executive Assistant, Executive Business Partner, or equivalent role supporting senior business leadership
  • Demonstrated ability to independently manage projects and strategic workstreams from an executive office
  • Prior exposure to PMO, strategy, or business operations functions is a strong differentiator
• Excellent verbal and written communication skills;proficiencyin MS
• • Office (Outlook, PowerPoint, Word, Excel)
  • Experience in the telecommunications, IT, or technology services sector is preferred
  • Comfortable with global collaboration, cross-cultural stakeholder engagement, and time zone flexibility