Executive - Admin Customer Care

PeopleStrong; Coimbatore District; On-site; INR 500,000 - 800,000; Full time

Job summary

DEIC-L&T Precision Engineering & Systems IC in Coimbatore is seeking an Admin Customer Care professional with 3-5 years of experience to manage customer escalations, coordinate with logistics for delivery commitments, and support continuous improvement through feedback analysis.

The role involves handling inquiries, complaints, and service requests, maintaining records, and coordinating with internal teams to ensure timely resolution and high customer satisfaction.

Qualifications

• Roles and Responsibilities include admin customer care and managing customer escalations.
• Coordinate with logistics and planning for accurate delivery commitments.
• Support continuous improvement by analyzing customer feedback and trends.
• Handle customer inquiries, complaints, and service requests professionally.
• Coordinate with internal teams to resolve customer issues on time and maintain records.

Responsibilities

• Admin customer care and manage customer escalations with timely closure and root-cause analysis.
• Coordinate with logistics and planning for accurate delivery commitments.
• Analyze customer feedback and trends to support continuous improvement.
• Handle inquiries, complaints, and service requests professionally.
• Coordinate with internal teams to resolve issues on time and maintain records.

Skills

Speaker Acquisition

Education

Post Graduate Programme in Management (PGPM)

Job description

• DEIC-L&T Precision Engineering & Systems IC
• Coimbatore Campus

Posted On 07 Oct 2026

End Date 05 Apr 2027

Required Experience 3 - 5 years

Skills

Knowledge & Posting Location

Speaker Acquisition

Post Graduate Programme in Management (PGPM)

Job Description

Roles and Responsibilities - Admin Customer CareManage customer escalations and ensure timely closure with proper root causeCoordinate with logistics and planning for accurate delivery commitmentsSupport continuous improvement by analyzing customer feedback and trendsHandle customer inquiries, complaints, and service requests professionallyCoordinate with internal teams to resolve customer issues on timeMaintain customer communication through calls, emails, and portalsTrack and update status of customer requests and escalationsEnsure high customer satisfaction and quick response timeMaintain records of customer interactions and service historySupport order coordination, dispatch follow-ups, and delivery updatesPrepare reports on customer issues, feedback, and resolution timelinesAssist in handling customer visits and coordination with internal teamsFollow company policies, communication standards, and service protocols