Executive

Narayana Health; Raipur; On-site; INR 300,000 - 420,000; Full time

Job summary

Narayana Health in Raipur is seeking a patient coordinator to be the first point of contact for patients, handling phone, email, and in-person inquiries, scheduling visits, and coordinating with providers.

The role requires EMR proficiency, strong communication, and the ability to manage multiple priorities in a fast-paced clinic environment, with on-site work and occasional after-hours shifts.

Qualifications

• Bachelor's degree in healthcare administration, nursing, or related field preferred.
• Experience in patient coordination, medical office administration, or healthcare setting.
• Knowledge of medical terminology, healthcare processes, and insurance procedures.
• Strong communication, interpersonal, and organizational skills.
• Proficiency in EMR and scheduling software.
• Ability to manage multiple priorities in a fast-paced environment.
• Empathy, patience, and patient-centered care.

Responsibilities

• Serve as the first point of contact for patients via phone, email, and in-person interactions.
• Schedule patient appointments and follow-up visits efficiently, coordinating with providers' schedules.
• Maintain accurate patient records, ensuring compliance with privacy regulations.
• Educate patients about procedures, treatment plans, medications, and clinic policies.
• Facilitate communication between patients, medical staff, and external providers.
• Address patient concerns, questions, and complaints in a professional and timely manner.
• Assist with insurance verification, prior authorizations, and billing inquiries.
• Track patient progress and ensure follow-up care is provided as needed.
• Collaborate with multidisciplinary teams to improve patient experience and clinic workflow.
• Participate in quality improvement initiatives and maintain up-to-date knowledge of clinic protocols.

Skills

Communication skills

EMR proficiency

Scheduling coordination

Organizational skills

Interpersonal skills

Education

Bachelor's degree in healthcare administration or related field

Tools

EMR systems

Scheduling software

Job description

• Serve as the first point of contact for patients via phone, email, and in-person interactions.


• Schedule patient appointments and follow-up visits efficiently, coordinating with providers' schedules.


• Maintain accurate patient records, ensuring compliance with privacy regulations (e.g., HIPAA).


• Educate patients about procedures, treatment plans, medications, and clinic policies.


• Facilitate communication between patients, medical staff, and external providers.


• Address patient concerns, questions, and complaints in a professional and timely manner.


• Assist with insurance verification, prior authorizations, and billing inquiries.


• Track patient progress and ensure follow-up care is provided as needed.


• Collaborate with multidisciplinary teams to improve patient experience and clinic workflow.


• Participate in quality improvement initiatives and maintain up-to-date knowledge of clinic protocols.

Qualifications:

• Bachelor's degree in healthcare administration, nursing, or a related field preferred.


• Previous experience in patient coordination, medical office administration, or a healthcare setting.


• Knowledge of medical terminology, healthcare processes, and insurance procedures.


• Strong communication, interpersonal, and organizational skills.


• Proficiency in electronic medical records (EMR) and scheduling software.


• Ability to manage multiple priorities and work in a fast-paced environment.


• Empathy, patience, and a commitment to patient-cantered care.

Working Conditions:

• Full-time, on-site (or hybrid if applicable)


• May require occasional evening or weekend shifts depending on clinic hours


• Interaction with diverse patient populations and healthcare professionals

Performance Metrics:

• Accuracy and timeliness of patient records


• Resolution of patient concerns and complaints