Executive

TP; Mohali; On-site; INR 250,000 - 350,000; Full time

Job summary

TP in Mohali, India is seeking a dedicated customer service representative to handle inquiries from our global clients via phone. You will resolve issues promptly, maintain records, and follow Teleperformance guidelines.

The role requires excellent English, strong problem-solving, and the ability to work night shifts from a home workspace with a reliable internet connection. Join a collaborative team focused on high-quality service.

Qualifications

• Excellent spoken and written English required.
• Strong problem-solving skills and attention to detail mandatory.
• Ability to work flexible hours, including night shifts.
• Reliable internet and a quiet home workspace expected.

Responsibilities

• Handle customer inquiries via phone in a professional and friendly manner.
• Resolve customer issues and provide solutions promptly.
• Maintain accurate records of customer interactions and transactions.
• Follow Teleperformance’s guidelines and procedures to ensure high-quality service.
• Work collaboratively with team members to improve customer satisfaction.

Skills

English proficiency

Problem solving

Attention to detail

Night shifts

Job description

. In this role, you'll provide excellent customer service to our global clients, helping to resolve their queries and issues efficiently.

Responsibilities

• Handle customer inquiries via phone in a professional and friendly manner.
• Resolve customer issues and provide solutions promptly.
• Maintain accurate records of customer interactions and transactions.
• Follow Teleperformance’s guidelines and procedures to ensure high-quality service.
• Work collaboratively with team members to improve customer satisfaction.

Requirements

• Previous experience in a customer service role, preferably in an international voice process.
• Excellent spoken and written English skills.
• Ability to work flexible hours, including night shifts.
• Reliable internet connection and a quiet, distraction-free workspace at home.
• Strong problem-solving skills and attention to detail.