Back Office Customer Expert

TP; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Teleperformance is seeking a highly skilled Back Office Customer Expert for our International region. The role focuses on handling customer inquiries, resolving issues, and delivering exceptional service across multiple channels.

You will collaborate with internal teams, document interactions, and drive process improvements. Ideal candidates have 2–7 years in customer service, strong communication and problem-solving skills, and proficiency in MS Office.

Qualifications

• Minimum 2 years of experience in customer service or related field.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and critical thinking skills.
• Proficient in Microsoft Office and other software applications.
• Experience with customer relationship management software is an asset.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and implement process improvements to boost efficiency.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Excellent communication

Problem-solving

MS Office proficiency

CRM experience

Tools

CRM software

Job description

We are looking for a highly skilled and experienced Back Office Customer Expert to join our team in the International region. The ideal candidate will have 2-7 years of experience in customer service, with excellent communication and problem-solving skills.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and implement process improvements to boost efficiency.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Minimum 2 years of experience in customer service or a related field.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and critical thinking skills.
• Proficient in Microsoft Office and other software applications.
• Experience with customer relationship management software is an asset.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.