Customer Support Executive | International

TP Canada; Thane; On-site; INR 300,000 - 400,000; Full time

Job summary

TP Canada is looking for a Customer Service representative in Thane, Maharashtra. The role focuses on delivering high-quality support through various channels including phone and online chat.

The candidate should have basic knowledge of customer service procedures and be able to resolve routine issues. A vocational or basic technical education may be preferred. Join TP Canada to become part of an inclusive and diverse team committed to excellence in customer interactions.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Moderate supervision; ability to solve routine issues independently.
• Occasional deviation or improvement to standard procedures.

Responsibilities

• Providing customer service and support via phone, online chat, or text.
• Responding to a high volume of low-complexity inquiries in a call-center environment.
• Analyzing and resolving more complex inquiries.

Skills

Customer service

Technical support

Problem solving

Education

Vocational or basic technical education

Job description

Job Overview

General Customer Service includes post‑sale technical and/or non‑technical customer service and support across multiple sub‑families for business and/or end‑consumer customers.

Responsibilities

• Providing customer service and support via phone, online chat, or text.
• Responding to a high volume of low‑complexity inquiries in a call‑center environment.
• Analyzing and resolving more complex inquiries.
• Acting as liaison between customers, production and distribution departments regarding specific orders.
• Providing technical and non‑technical support in a walk‑in service center.

Qualifications

• Basic knowledge of job procedures and tools obtained through work experience.
• Vocational or basic technical education may be required.
• Moderate supervision; ability to solve routine issues independently.
• Occasional deviation or improvement to standard procedures.

Benefits and Diversity

Teleperformance is an Equal Opportunity Employer. We are committed to an inclusive and diverse workplace where employees feel valued and supported.