Team Leader

TP; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Teleperformance is seeking a skilled Team Leader to join our International sector. The role focuses on customer experience management and strong leadership to guide a team of support representatives in delivering premier omnichannel service.

Ideal candidates will bring at least 2 years of CX experience, excellent communication, and the ability to coach others. We operate a mix of on-site and work-from-home programs to support flexible engagement.

Qualifications

• Minimum 2 years of experience in customer service or related field.
• Strong knowledge of customer experience management principles.
• Excellent communication and leadership abilities.
• Proven problem-solving and analytical skills.
• Experience handling international clients is a plus.

Responsibilities

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide coaching and training to team members to enhance their skills and performance.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other departments to resolve customer complaints and issues.
• Ensure compliance with company policies and procedures.

Skills

Team leadership

Customer experience management

Communication

Problem solving

Analytical thinking

Job description

Looking for a skilled Team Leader to join our team in the International sector. The ideal candidate will have a strong background in customer experience management and excellent leadership skills.

Roles and Responsibility

• Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
• Develop and implement process improvements to increase efficiency and productivity.
• Provide coaching and training to team members to enhance their skills and performance.
• Monitor and analyze customer feedback to identify areas for improvement.
• Collaborate with other departments to resolve customer complaints and issues.
• Ensure compliance with company policies and procedures.

Job Requirements

• Minimum 2 years of experience in customer service or a related field.
• Strong knowledge of customer experience management principles and practices.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong analytical and decision-making skills.
• Experience working with international clients is an added advantage.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer. If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Additional Info

The company offers a dynamic and supportive work environment, with opportunities for growth and development.